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CD/DVD Jam Problems
If a CD/DVD has jammed in the product and you see an error message, you need to remove the
CD/DVD tray:
1. Cancel the print job from your computer, if necessary.
2. Slowly pull the CD/DVD tray out of the product.
3. Clear the error message.
4. If an error is still displayed, turn off the product, wait a moment, and then turn it back on.
5. If you are unable to remove the CD/DVD tray, contact Epson for support.
Image Not Centered on CD/DVD
• If you are printing from a computer, adjust the print position using the Epson Photo+ software. See the
Epson Photo+ help utility for details.
• If you are printing from the control panel, adjust the printing position using the product menus.
Faint Image on CD/DVD
If your printed image is faint, adjust the print quality using the Epson Photo+ software. See the Epson
Photo+ help utility for details.
Parent topic: Solving CD/DVD Problems
Related concepts
Printing with Epson Photo+
Related references
Where to Get Help
Related tasks
Cancelling Printing From the LCD Screen
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
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