Epson SC-R5000 Series - Notes on Manuals; Meaning of Symbols; Introduction; Printer Parts

SureColor R5000/R5000L Service & Support Plan L Rev. B ETS-TP-TG-20-038 Rev. B
European Technical Support Page 3/19
Table of content
1 PRODUCT INFORMATION .................................................................................................. 4
1.1 Product Code & Price .................................................................................................... 4
1.2 Main Feature Overview .................................................................................................. 5
1.3 Dimensions & Weight .................................................................................................... 7
1.4 Product Improvements .................................................................................................. 8
1.5 Product spec. ................................................................................................................ 8
2 CONSUMABLES - OPTIONS – SOFTWARES & DRIVERS ............................................. 10
2.1 Ink & Maintenance Liquid ............................................................................................ 10
2.2 Maintenance Kit .......................................................................................................... 10
2.3 Consumables & Options .............................................................................................. 11
2.4 Softwares & Drivers ..................................................................................................... 12
3 MAINTENANCE & SERVICE REPAIR ............................................................................... 13
3.1 Technical documents and software tools Schedule ..................................................... 13
3.3 Printer Parts – Life Target – MTTR (Exch & Adjust) .................................................... 14
3.4 User Self Repair .......................................................................................................... 14
3.5 Consumables replacement frequency ........................................................................ 14
3.6 User maintenance ....................................................................................................... 14
3.7 Required Tools & Application ...................................................................................... 16
4 WARRANTY AND EXTENDED WARRANTY .................................................................... 17
4.1 Standard warranty ....................................................................................................... 17
4.2 European Extended warranty ..................................................................................... 17
5 EMEAR SERVICE & SUPPORT ORGANISATION ............................................................ 18
5.1 Escalation management and flow ................................................................................ 18
5.2 Customer support ........................................................................................................ 18
5.3 Emea Repair Service Policy ........................................................................................ 18
6 TRAINING .......................................................................................................................... 19
6.1 Recommended training strategy .................................................................................. 19
6.2 Master training to the ESCs ......................................................................................... 19
6.3 Complementary training courses and prerequisites ..................................................... 19
6.4 Training objectives ....................................................................................................... 19