Problems and Solutions 65
■ If you are using Macintosh OS X and you do not see the printer name or
borderless option in the Format for menu on the Page Setup screen, you may
need to set up your printer in the Print Center utility. See the Start Here sheet
for instructions.
■ For Windows 2000, if you see an error message or your software doesn’t install
correctly, you may not have software installation privileges. Contact your
System Administrator.
■ Make sure Windows 98, Me, 2000, or XP was preinstalled on your system.
The USB Printer Device Driver may not install correctly if you’ve upgraded
from Windows 95.
■ Make sure the USB Controller is working properly in Device Manager. See
your Windows help system for details. If it’s not working, contact your
computer manufacturer.
■ If you’re printing over a network, see your on-screen Reference Guide for
instructions on configuring your printer for use on a network.
Printer Problems
The printer is on, but nothing prints.
■ Make sure the USB cable is connected securely and that the cable meets the
system requirements on page 75.
■ Run a printer check as described on page 63. If the check page prints, make
sure your software is installed correctly.
■ If you’re printing on a network, you need to set up your printer for network
printing, as described in your on-screen Reference Guide.
The printer sounds as though it is printing, but nothing prints.
■ Make sure the print head nozzles are not clogged. To clean the print head, see
page 49.
■ The printer won’t operate properly if it’s tilted or at an angle. Place it on a flat,
stable surface that extends beyond the printer base in all directions.
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