Solving Problems
Forgot Your Password or ID Number
If you forget your password or ID number, contact your system administrator.
Printing Problems
Print Jobs Are not Displayed on the Control Panel
Checking the printer driver settings
e
user ID you set on the printer driver may be
dierent
from the user ID registered for Epson Print Admin
Serverless. Check the user ID you set on the printer driver. For details, see the setting on the Windows printer
driver from related information link below. If the user ID you set on the printer driver is correct, contact your
system administrator.
Checking the connection (network)
If you cannot connect to the network or cannot print over the network, contact your system administrator.
Checking the software and data
If you are printing a large data size image, the computer may run out of memory. Print the image at a lower
resolution or a smaller size.
Checking the printer status from the computer (Windows)
Click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs.
Cancel printing if necessary.
❏ Make sure the printer is not oine or pending.
If the printer is
oine
or pending, clear the
oine
or pending setting from the Printer menu.
❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on
the menu item).
If the printer is not selected as the default printer, set it as the default printer.
Checking the printer status from the computer (Mac OS)
❏ e printer may not print when the user feature restriction is enabled. Contact your printer administrator.
❏ Make sure the printer status is not Pause.
Select System Preferences from the
menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
double-click the printer. If the printer is paused, click Resume (or Resume Printer).
How to Use
Solving Problems
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