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Solving USB Device Problems
Check these solutions if you have problems using USB devices with your product.
Cannot View or Print from a USB Device
Cannot Save Files on a USB Device
Cannot Transfer Files To or From a USB Device
Parent topic: Solving Problems
Cannot View or Print from a USB Device
If you cannot view or print photos or documents from a USB device inserted in your product, try these
solutions:
• Make sure memory devices are enabled on the product.
• Make sure your device is compatible with the product.
• Make sure the files on your device are in the correct format.
Parent topic: Solving USB Device Problems
Related references
Interface Specifications
USB Device File Specifications
Related tasks
Setting Up File Sharing for File Transfers From Your Computer
Related topics
Viewing and Printing From the LCD Screen
Cannot Save Files on a USB Device
If you cannot save files on a USB device inserted in your product, try these solutions:
• To save faxes on a USB device, you need to create a folder in the Fax Output settings on the product
control panel.
• Make sure the device is not write-protected.
• Make sure the device has enough available space.
• Make sure memory devices are enabled on your product.
• Make sure the device is compatible with the product.
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