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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org
Other Useful Information
Tip-over safety switch
The appliance is fitted with a tip-over safety switch. If the flame effect heater
tips over or is tilted to a certain degree, it switches itself off automatically. The
heater can only be switched back on when it is in an upright position.
Safety cut-off
This flame effect heater is fitted with a safety cut-off, which activates if the
appliance overheats (e.g., due to blocked air vents). For safety reasons, the
heater will NOT automatically reset. To reset the appliance, disconnect the
appliance from the mains supply for at least 15 minutes, then reconnect it to
the mains supply and switch it on again.
While the safety cut-off feature provides additional safety in case of over-
heating, first and foremost you should make sure to eliminate all potential
reasons that can lead to overheating and create a fire risk. Always ensure that
the heater can properly dissipate the heat generated. There must be sufficient
room all around the heater, and nothing must cover or obstruct the air outlet
or intake.
Troubleshooting
If your flame effect heater fails to operate, or you experience any other
problem with the appliance, contact your lcoal store or our after sales support
centre. Before phoning for a service, please ensure that:
• Your heater is properly plugged in.
• The electrical outlet and the circuit breaker or fuse are working properly.
• The air vents are clean, as dust and fluff in the appliance is the most
common cause of overheating, which triggers the overheat protection
mechanism.
If the flame effect is not working, the LED light system must be checked
by a qualified service technician. Contact your local store or our after sales
support centre.
Servicing
This appliance uses an electronically controlled LED system to create the
flame effect; it does not use a standard bulb. Therefore, no parts need to
be replaced. There are no user-serviceable parts on this appliance. Under
no circumstances should the appliance be serviced by anyone other than a
qualified electrician.
CAUTION! Do not attempt to open the heater and repair it yourself. Any
repairs must be carried out by a qualified technician.
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