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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org
FAQs & Troubleshooting Guide
If your fan fails to operate, or you experience any other problem with the
appliance, check in the table below for solutions to common problems. If
none of the advice offered can help you solve the problem, please contact
our after sales support centre for advice or to arrange a service.
Fault Possible Cause Remedy
The fan does not
work.
Faulty fuse or wall
socket.
Select another wall socket.
Improper connection.
Check and ensure you have
properly plugged the fan into
your power supply.
There is an
abnormal noise
during operation.
The fan is positioned on
an uneven surface.
Place the fan on a flat, even
surface for proper operation.
The front cover is not
fixed.
Reinstall the front cover.
Low wind speed. Dust accumulation.
Check and ensure the fan is
clean for proper operation.
Noisy when 3D
oscillation is
selected.
This is the unique
sound of the motor
at the start of the
oscillating function.
This is normal. No corrective
action is required.
CAUTION!
Always switch off and disconnect the appliance from the power supply
before attempting any maintenance or cleaning the fan.
Long term usage
After the appliance has been used for many years, the risk of smoke and
fire increases due to high temperatures and dust accumulation on internal
parts. To prevent this from happening, switch off the appliance immediately,
disconnect the power supply and contact our after sales support centre if any
of the below situations arise:
• The fan blade does not rotate when the speed is selected
• Abnormal sounds from the fan blade rotation
• Irregular frequencies of fan blade rotation
• Breakage, bending and aging of the power supply cord
• The fan blade suddenly turns or stops when touching the power cord
• A smell of burning.
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