9.0 WARRANTY
There are two separate warranty periods for the LM/LMOPT Series
Central Inverter System. The Electronics/Cabinet warranty period is for 2
years from the date of shipment. It is warranted against defects in
workmanship and materials under normal and proper use. Batteries are
covered under a separate warranty and these durations may change
dependent on battery type.
9.1 Technical Service and Support
Our technical support staff is available before, during, and after the
installation for help on any detail of this product. Should you need help,
please contact our service center at:
Service Center 1-800-967-5573
Available during normal business hours Eastern Standard Time Zone.
9.2 Return Material Authorization (RMA)
At no time will material be accepted as returned goods without a RMA
number issued from the factory. If parts are deemed defective by our
Technical Service group and are troubleshot at the site to be defective, they
can be exchanged at no cost during the warranty period with an RMA.
When returning defective parts back to the factory, the RMA number must
be written on the packaging, bill of lading, or shipping labels so it can be
properly identified.
Technical Service will make every effort to troubleshoot the problem over
the phone before an RMA will be issued. Phone troubleshooting may save
both the customer and manufacturer added time and expense. Cooperation
is greatly appreciated.
BATTERY TYPE
Standard VRLA
WARRANTY DURATION
1 year full, 9 years pro-rata
36 | INSTALLATION / OPERATION MANUAL
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