evertz EXE - Troubleshooting EXE System Issues; Frame Boot Failure Diagnosis

EXE Bandwidth Limiting Script
Date Revised: Jan-12-16 Revision 1.0
 Always start the Guest of NCS0 first (Main NCS).
 EXE frame will power on after Guest started.
b. Image Settings: Displays a list of pre-loaded Guest images. Choose the appropriate
image number under the label Image corresponding to the Guest of choice. If the
desired image isn’t loaded on the list, click Choose File, and select the image file then
select Create.
c. Card Settings: These allow the user to enable/disable blades in the frame.
 Blades that are not present in EXE frame need to be Disabled.
 Blades can be disabled by clicking on the box and choosing Null.
 Blades can only be enabled/disabled when the Guest is stopped.
d. When all settings and configurations are done:
a. Power on EXE frame and wait for 5 minutes
b. Ensure all blades boot up.
c. Ensure both NCS’s sync up (i.e. Display Peer Controller: Online)
d. Ensure all previously enabled ports return to Up.
Troubleshooting EXE System issues
1. EXE frame can’t boot
There are some reasons that may cause the EXE frame to be unable to boot up properly. The most
common reason is because there is no link between the NCS’ and the FC’s. The following steps will
describe how to troubleshoot this problem:
a. Go to the Host webpage and ensure the Guest is started.
b. Verify the connections from Guest
i. SSH into the NCS guest with username: root, password: evertz.
ii. Type command checklinks.
o If all links are connected properly, it will return “All links are
okay”.
o If links have problem, NCS guest will show some messages as below:
Link down On NCS0
- "exe-NCS-0:eth7" connected to "exe-FC-01:fm0-01-F01-P01(fm0-01)" (Link between
Ctr1(fm0-01-F01-P01(fm0-01)) port on FC01 and 10GE-SFP1(eth7) on NCS0 is down)
- "exe-NCS-0:eth6" connected to "exe-FC-02:fm0-01-F02-P01(fm0-01)" (Link between
Ctr1 (fm0-01-F02-P01(fm0-01)) port on FC02 and 10GE-SFP2(eth6) on NCS0 is down)
- "exe-NCS-0:eth2" connected to "exe-FC-01:eth0" (Link between FC Cfg1 (eth0) port on
FC01 and FC CfgA (eth2) on NCS0 is down)
- "exe-NCS-0:eth3" connected to "exe-FC-02:eth0” (Link between FC Cfg1 (eth0) port on
FC02 and FC CfgB (eth3) on NCS0 is down)