Step-by-step instruction to obtain the Warranty service:
1. Contact Customer Service at support@eviqo.io to request a Return Material
Authorization (“RMA”) number from EVIQO, if at any point during the Warranty
period you believe you have a defective EV Charger.
2. Please provide:
● a detailed description of the issue you are experiencing with the EV
Charger for effective troubleshooting,
● the model number and serial number of your EV Charger,
● proof of purchase,
● shipping information,
● any other relevant details that will assist EVIQO in addressing your
request accurately and efficiently.
3. If, upon reviewing your request, it is determined by EVIQO that the defect
appears to be covered by your valid Warranty, and your Warranty is still in effect,
EVIQO will issue you an RMA number and provide you with the address to return
the defective EV Charger.
4. Ship the defective EV Charger to the provided address, ensuring it is packaged in
the original shipping box provided or a suitable container to prevent damage.
Please ensure to include the RMA reference number in the shipping
documentation when returning the defective EV Charger. If your EV Charger is
covered by the Warranty, EVIQO will repair or replace it free of charge and cover
the shipping expenses for sending it back to you.
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