2
SERVICE
IMPORTANT: FOR NORTH AMERICA ONLY
For damaged or defective product, questions, replacement parts or any other service
support, please contact our customer service department using one of the below methods:
1. Scan the QR code with the camera or any QR code
scanner app on your smart device. This will bring you to
a direct email to send to CUSTOMER SERVICE in the
format shown below for your equipment.
2. Email:
service@paradigmhw.com
a. Response Time: 1-2 Business Days
3. Website:
www.paradigmhw.com
4. Phone: Toll-Free: 1-844-641-7921
a. Monday thru Friday (PST)
b. Response time may vary via calling
i. Refer to our email for the best response time
Please have the following information ready when requesting for
service:
Your name
Shipping Address
Phone number
Model number
Serial number
Part number
Proof of Purchase
Paradigm Health & Wellness, Inc.
1189 Jellick Ave.
City of Industry, CA 91748, USA
Fastest and Easiest
method to set up a
customer service res
onse
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