EzCAP ezcap280 - FAQ (Frequently Asked Questions); General Troubleshooting and FAQs

Software
Arcsoft Showbiz
Video Editing
Timeline / Storyboard edit, Split / Divide Scenes, Multi Trim Scenes …
Video Export
Upload to YouTube
Portable Device: iPod, iPhone, iPod Touch, Apple TV, PSP, PS3, Xbox
File: MPEG 1 / 2 / 4, WMV HD, QuickTime (MOV) …
Operating System
Windows 8 (32 / 64 bit), Windows 7 (32 / 64 bit), Windows Vista (32 /
64 bit)
CPU
Intel Core 2 Duo 2.8GHz, AMD Athlon 64X2 Dual Core 3.0GHz
Memory
4 GB RAM
Graphics Card
VGA card with support for DirectX 10.0c or above
FAQ:
1, Why can’t record MIC voice when I input HDMI and Microphone?
- Ezcap280 doesn’t support MIC input if you select HDMI input. Please purchase other models –
like ezcap280P, ezcap284,if you want recording MIC voice for all the video input.
2, Why can’t record video through HDMI port of PS3 and some DVD player?
- Because HDCP protection of HDMI signal. You need to buy one HDMI splitter to decode HDCP.
Of course, it’s illegal in some countries and areas.
3, Why can’t record video with ezcap280 HD video capture device?
- Please make sure your monitor display the video at first. If not, please check all the cables
connection, and check your HDMI video source has HDCP protection (like point 2, it that, you
can’t get video on your monitor).
- For PS4, you need to disabled HDCP option following the option in manual. And the option is only
for games, not for Blue-Ray DVDs.
- Please make sure your USB drive or USB HDD isn’t out of memory, and don’t take your USB
drive off when the REC LED is flashing. The recording will automatically stop if the USB drive is
out of memory.
- Please make sure your USB drive or USB HDD is the right format – it doesn’t support exFAT
format. Please format them in your computer, and FAT32 is the best choice. Please use “safety
remove” option to remove your USB drive, don’t just plug out directly without “safety remove”
option. Sometimes maybe you still find your recorded video with problems if without “safety
remove”.
- Usually USB drive will flash seconds (If your USB drive includes LED inside, and don’t care this if
it’s no LED inside) when you just plug it into ezcap280 device, then turn off. And it will flash after
you press REC button to start recording, if not, it means not recording.
- For recording PS3 with YPBPR (Component video), please set following the option in manual.
4, How to update the latest firmware?
- Copy the firmware file (jedi.img) into USB drive, power off the device (unplug power jack), plug
USB drive to device, power on, the indicator will flash 7~8 seconds, and become green, check