Q:
A:
The mobile phone cannot receive alarm prompts when the camera is online.
1. Make sure the EZVIZ Internaonal App is running on your mobile phone.
2. For Android system, make sure the App is running in background; and for iOS, enable
the message push funcon in “Sengs > Noficaon”.
Q:
A:
Live view or playback failed.
Make sure your network is well connected. Viewing live video requires a good bandwidth.
You can refresh the video, or change a network and try again.
Q:
A:
“The device is offline.” or “The device is not registered.” prompts when adding the
camera by EZVIZ Internaonal App.
1. Make sure the network, that the camera is connceted to, is normal and the DHCP of
router is enabled.
2. Press and hold the RESET buon for 3s to restore default sengs if you manually
changed the network parameters.
How to use the microSD for local sotrage?
Make sure there is a microSD card inserted and the camera is added to your EZVIZ account.
Log in the EZVIZ Internaonal App and enter the “Device Details” interface, if the “Inialize
Storage Card” buon appears, you need to inialize the microSD card first.
The microSD card storage for the moon detecon recording is enabled by default.
Q:
A:
Does the camera support Wi-Fi connecon and PoE power supply.
Camera models with Wi-Fi module: CS-C3S-51WEFR and CS-C3S-52WEFR.
Camera models with PoE module: CS-C3S-51WEFR and CS-C3S-52WEFR.
Q:
A:
EN
Troubleshoong
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