Why my Fanvil Intercom System could not boot up?
If your Fanvil Intercom System fails to boot up, this indicates that the device system is damaged. Please contact your location technical support to help you restore your equipment system.
What to do if Fanvil Intercom System could not register to a service provider?
If your Fanvil Intercom System fails to register with a service provider, first ensure the device is properly connected to the network using the [Network] interface, not the [Camera] interface. If the connection is stable, double-check your line configuration. If problems persist, reach out to your service provider for assistance. You may also use the "10.4 Network Data Capture" to obtain a registered network packet and send it to the Fanvil Support Email to help analyze the issue.
General| Voice codecs | G.711a, G.711u, G.722, G.723.1, G.726-32, G.729ab |
|---|---|
| Networking standards | IEEE 802.3af |
| Ethernet LAN data rates | 10 Mbit/s |
| Output current | 2 A |
| Output voltage | 12-24 V |
| Power over Ethernet (PoE) | Yes |
| Power consumption (typical) | 1.32 W |
| Supported network protocols | SNTP, VPN L2TP / PPTP / IPSec, SRTP, HTTP, HTTPS, DSCP, MD5, DHCP, PPPoE, STUN |
| WAN connection | Ethernet (RJ-45) |
| Ethernet LAN (RJ-45) ports | 1 |
| Product color | Black |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | -30 - 70 °C |
Weight and Dimensions| Weight | 250 g |
|---|---|
| Dimensions (WxDxH) | 113 x 83 x 28 mm |
Guides on using POE or external power adapters for device operation.
Details the function of each button on the device with visual aid.
Steps to verify correct power and network cable connections.
Explains device commands for IP reporting and network mode switching.
Defines the meaning of LED indicators for function keys on the device.
Initial device setup for IP configuration and network connectivity.
Instructions for accessing and logging into the device's web management interface.
Guide to configuring SIP line settings for telephony service.
How to configure and use function keys for initiating calls.
Methods for terminating calls using function keys or speed dial.
Configuration options for automatically answering incoming calls.
Enabling or disabling the Do-Not-Disturb feature for incoming calls.
Steps to manage call waiting functionality and its tone.
Settings for automatic answering and managing intercom calls.
Configuring multicast DSS keys for broadcasting audio streams.
Setting up SIP hotspot for group vibration and expanding SIP accounts.
Details on login security, account lockout, and password entry.
How to view device system and network status information.
Managing user accounts, passwords, and privileges for web access.
Exporting, importing, and resetting device configurations.
Steps for upgrading the device's software version via the webpage.
Configuring automatic device provisioning methods like PnP, DHCP, TR069.
Settings for FDMS (Fanvil Device Management System) information.
Accessing tools like Syslog, packet capture, and auto reboot.
Configuring basic network settings like IP, DNS, and ports.
Configuring advanced network settings like LLDP, QoS, VLAN, and 802.1X.
Setting up VPN connections using L2TP or OpenVPN protocols.
Configuring IP access control for the device's management interface.
Configuring SIP line settings, including basic, codecs, and advanced options.
Configuring STUN settings for NAT traversal and SIP registration.
Setting up SIP hotspot for group vibration and expanding SIP accounts.
Setting up call limit rules for incoming and outgoing calls.
Common intercom feature settings like call waiting, intercom barge, and mute.
Configuring audio settings including codecs, volume, and speaker modes.
Settings for connecting and configuring IP cameras for video features.
Configuring multicast settings for sending and receiving audio streams.
Configuring URLs for device events to be sent to a server.
Setting up network time server synchronization and daylight saving.
Uploading and managing trusted certificates for security.
Uploading and managing device certificates for identification.
Configuring input/output detection, alert messages, and trigger modes.
Configuring function keys for speed dial, intercom, release, and volume.
How to retrieve device system and internet information.
Procedures for restarting the device via webpage or power cycle.
Steps to restore the device to its original factory default settings.
How to capture and save network packets for analysis.
Solutions for common issues like device not booting or registration failure.
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