What should you do if you need repairs or parts under Warranty?
How to get parts and or repairs done under warranty:
Notify YOUR DEALER immediately when you discover a faulty material, workmanship, or
faulty component. Do not wait weeks or months to get it reported. Be sure to tell the dealer
that this is a failure that occurred under warranty.
NOTE: Warranty work must be done by a Finn Authorized Dealer in order to be covered
by the Finn Warranty Program, unless otherwise approved by the Finn Warranty
Administrator.
Instructions to Dealer on processing warranty work:
Initiating a claim
1. Be sure to have the model, serial number and number of hours on unit.
2. A description of the problem as understood at the time.
3. Call Finn’s Warranty Administrator to secure warranty claim authorization number.
4. Confi rm with Warranty Administrator that the unit is eligible for warranty coverage.
5. Any parts needed for the repair work should be placed with the Warranty Administrator
instead of the parts department. These will be shipped to you at no charge pending the
outcome of the investigation.
6. Labor hours must coincide with the published “Labor Schedule” or estimate approved
by the Finn Warranty Administrator.
7. Once work is done, a Finn Warranty Claim Form must be fi lled out and emailed along
with any related receipts or invoices to the Warranty Administrator. We ask that this is
done ASAP after work is completed.
Faulty or failed parts:
IF Finn wants you to return failed parts, you will receive a return shipping label in the
package with new parts. On that Label will be marked a return authorization number. (Which
is the same number as you claim number.)
Please also mark the outside of the package that you are shipping back (using a marker)
with the claim / return number. THESE PARTS MUST BE RETURNED WITHIN 10 DAYS!
Failure to do so can void warranty coverage.
NOTE: Further information and related forms can be found on the Finn Web site in the
Dealer Portal warranty section.
ACTIVATE YOUR FINN EQUIPMENT WARRANTY
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It is the responsibility of the Finn Dealer to register your Finn Equipment shortly after the
equipment start-up and operation overview at which time you will be asked to sign off on
the WARRANTY VALIDATION FORM.
Be sure to confi rm with your sales representative that this has been done.
This registration process activates the Finn Limited Warranty.
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