Follett HCC1400A - User Manual

Questions and Answers

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Lisa ThompsonAug 14, 2025
How to troubleshoot a Follett Ice Maker that is running but not making ice?
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  casey04Aug 14, 2025
  If your Follett Ice Maker is running but not producing ice, the issue might stem from several defective components. It could be a defective compressor, start relay, start capacitor, run capacitor, or main contactor. In each of these cases, the suggested solution is to replace the respective component. Alternatively, the problem could be a lack of output from the PC board, in which case the PC board should be replaced.
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Jared GreenAug 17, 2025
Why is my Follett HCC1400A Ice Maker in TIME DELAY even though the bin isn't full?
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  Michael RichardsonAug 17, 2025
  If your Follett Ice Maker is in TIME DELAY without a full bin, there could be a few reasons. Ice jamming due to an improperly installed transport tube might be causing a false shuttle; correct the transport tube routing. The shuttle might be stuck in the up position; repair or replace the shuttle mechanism. A damaged or improperly installed thermostat (open) could also be the cause; replace or reposition the thermostat. Lastly, the transport tube might have backed out of the coupling; correct the coupling installation.
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Phillip NelsonAug 21, 2025
Why is my Follett HCC1400A showing 'HI PRESSURE' and not making ice?
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  Donald TranAug 21, 2025
  If your Follett Ice Maker displays a 'HI PRESSURE' error, it could be due to several reasons. First, high ambient temperatures (above 100°F or 38°C) can cause this issue; try to air condition the area to below this temperature. Second, poor ventilation or air recirculation might be the problem; reposition the ice machine or improve ventilation, ensuring the exhaust doesn't recirculate. Third, a clogged condenser can lead to high pressure; clean the condenser grille. Finally, a malfunctioning fan, whether due to blockage, a faulty motor, or PC board issues, can cause this; ensure proper airflow by removing any blockages, replacing the PC board, or replacing the fan motor.
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Daniel MunozAug 25, 2025
What to do if my Follett Ice Maker is not making ice due to a 'Lo water' issue?
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  Kari ClarkAug 25, 2025
  If your Follett Ice Maker is not making ice and displaying a 'Lo water' error, several factors could be responsible. First, ensure that the water supply is turned on; if the evaporator was completely empty, you might need to press the reset button to restart the ice machine. Second, low water pressure could be the issue; the ice machine should start once the water reaches the normal low level. Third, a defective water feed solenoid valve stuck in the closed position could be the cause; replace the water feed solenoid valve. Lastly, there might be no water feed output from the PC board, requiring a replacement of the PC board.
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Kevin ArellanoAug 28, 2025
Why is my Follett HCC1400A Ice Maker showing 'HI AMPS' and not making ice?
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  Tara SharpAug 28, 2025
  If your Follett Ice Maker is not making ice and shows a 'HI AMPS' error, several issues could be the cause. Poor water quality might be causing ice to jam the auger; clean the ice machine and increase flushing frequency. It could also be due to a damaged shuttle mechanism or a thermostat stuck in the closed position; replace or repair the shuttle mechanism/thermostat. A kinked transport tube (in thermostat systems) can also cause this; straighten the transport tube. An intermittent drive output from the PC board can lead to evaporator freeze-up; replace the PC board. Finally, ensure the gearmotor is plugged in.
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Lindsey ValdezAug 31, 2025
How do I fix a drain clog in my Follett HCC1400A?
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  Rachel MillerAug 31, 2025
  If your Follett Ice Maker isn't making ice due to a drain clog, it could be caused by several factors. A kinked or plugged drain hose can cause water to back up; remove the kink or blockage from the drain hose. Improper flow or drain routing/pitch can also lead to water backup; re-route the flow or drain. Additionally, high TDS levels and a leaking drain solenoid may cause a drain clog; clean the area around the drain sensor and/or replace the drain solenoid valve.
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Andrew ShermanSep 3, 2025
Why is there excessive water in the bin of my Follett Ice Maker, or coming from the transport tube?
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  Danny PatrickSep 3, 2025
  If your Follett Ice Maker is producing ice but there's excessive water in the bin or coming from the transport tube, several issues could be at play. It may be due to failed water sensors that incorrectly indicate no water is present; clean or replace the water probe assembly and check the wiring connections. A blocked reservoir vent could also be the cause; clean or replace the vent tubes. Alternatively, a defective water feed solenoid valve stuck in the open position might be the problem; replace the water feed solenoid valve.
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Donna BurkeSep 7, 2025
What to do if Follett Ice Maker is locked in PURGE and not making ice?
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  Jeremy SullivanSep 7, 2025
  If your Follett Ice Maker is not making ice and is locked in PURGE, it could be due to a couple of reasons. A self-flush might have occurred but couldn't drain the evaporator because of a failed drain solenoid valve; replace the drain solenoid valve. Alternatively, a self-flush might have occurred but couldn't drain the evaporator because the water reservoir or ice machine isn't level; level the ice machine and check the water reservoir to ensure it's not tilted towards the compressor.
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Alexis KingSep 10, 2025
What does it mean if the CPU is not flashing on my Follett HCC1400A?
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  ljacobsSep 10, 2025
  If the CPU on your Follett Ice Maker is not flashing, it may indicate that the processor has been damaged. In this case, the suggested solution is to replace the PC board.

Summary

Specifications

Electrical and Plumbing Requirements

Heat Rejection and Ice Production Rates

Dimensions and Clearances

Operation and Maintenance

Cleaning and Preventive Maintenance Schedule

Outlines periodic cleaning tasks including exterior, condenser, and evaporator cleaning.

Semi-Annual Evaporator Cleaning Procedure

Detailed steps for cleaning and sanitizing the evaporator every six months.

Service Overview

Icemaker Systems and Operation

Harvest System Mechanics

Water System Details

Electrical System and Control Board

Control Board Indicator Lights and Operation

Service Diagnostics

Test Points and Error Faults

Mechanical System Maintenance

Evaporator Disassembly Procedure

Step-by-step guide for safely disassembling the evaporator assembly for servicing.

Evaporator Reassembly

Refrigeration System

Refrigerant Pressure Data

Refrigeration System Diagram

Refrigeration Charge and Testing

Refrigerant Charge Specifications

Refrigerant Replacement and Evacuation

Ice Capacity Testing Procedure

Bin Full Detection System

Troubleshooting Guide

Ice Machine Not Making Ice Issues

Diagnosing and correcting problems when the ice machine is running but not producing ice.

CPU and Timing Errors

Troubleshooting issues related to the CPU not flashing or the machine being in TIME DELAY.

Troubleshooting Common Faults

Drain Clog and Bin Ice Issues

Resolving drain clogs, excessive ice in the bin, or ice coming through the transport tube.

Low Water Pressure and Feed Issues

Addressing problems related to low water supply, pressure, or water feed solenoid failures.

Follett HCC1400A Specifications

General

Model	HCC1400A
Type	Commercial Ice Maker
Ice Production Capacity	1400 lbs per day
Weight	280 lbs
Condenser Type	Air-cooled
Ice Type	Cube Ice
Refrigerant	R404A
Voltage	208-230V
Power Supply	208-230/60/1
Depth	34 in
Height	82.5 in
Ice Production	1400 lbs per day
Water Connection	3/4 inch