Follett HCD - User Manual

Questions and Answers

J
James SteinAug 12, 2025
What to do if Follett HCD Ice Maker is not making ice and shows HI AMPS?
- D
  Dr. Vincent ElliottAug 12, 2025
  If your Follett Ice Maker displays a HI AMPS error and isn't making ice, it could be due to several reasons. Poor water quality might be causing ice to jam the auger; in this case, clean the ice machine and increase the flushing frequency. Alternatively, the shuttle mechanism or thermostat could be damaged (closed), requiring replacement or repair. A kinked transport tube (for thermostat systems) can also cause this issue; straighten the tube to resolve it. Another potential cause is an intermittent drive output from the PC board, leading to evaporator freeze-up, so the PC board may need to be replaced. Finally, ensure the gearmotor is properly plugged in.
D
Damon KnightAug 16, 2025
Why is my Follett HCD running but not producing ice?
- M
  Maria DiazAug 17, 2025
  If your Follett Ice Maker is running but not making ice, several components could be the cause. It might be a defective compressor, start relay, start capacitor, run capacitor, or main contactor, each requiring replacement. Another possibility is no output from the PC board, which would also necessitate replacing the PC board. It is also possible that the machine is in a Purge cycle, so check for Purge operation.
J
Jeff WilliamsAug 20, 2025
What causes a Follett Ice Maker to stop making ice with a 'Lo water' error?
- M
  mhoweAug 20, 2025
  A 'Lo water' error on your Follett Ice Maker indicates a water supply issue. First, check if the water supply is turned on. If the evaporator was completely empty, you might need to press the reset button to restart the ice machine. Low water pressure can also cause this; the ice machine should start once the water reaches the normal low level. A defective water feed solenoid valve stuck in the closed position could be the culprit, requiring replacement. Lastly, there might be no water feed output from the PC board, which would mean replacing the PC board.
M
morenoronaldAug 25, 2025
How to fix a drain clog in Follett HCD Ice Maker that's preventing ice production?
- T
  Tina TravisAug 25, 2025
  If your Follett Ice Maker isn't making ice due to a drain clog, start by checking the drain hose for kinks or blockages that are causing water to back up; remove any obstructions or straighten the hose. Also, inspect the fool or drain routing/pitch, and re-route if necessary to ensure proper drainage. High TDS levels and a leaking drain solenoid can also lead to clogs, so clean the area around the drain sensor and consider replacing the drain solenoid valve.
B
beckercharlesAug 27, 2025
What to do if Follett HCD Ice Maker is in TIME DELAY mode without a full bin?
- J
  Jennifer BurkeAug 27, 2025
  If your Follett Ice Maker is in TIME DELAY mode despite the bin not being full, check for the following issues: Ice jamming may occur due to an improperly installed transport tube, causing a false shuttle, so correct the transport tube routing. The shuttle might be stuck in the up position, requiring repair or replacement of the shuttle mechanism. A damaged or improperly installed thermostat (open) can also cause this, so replace or reposition the thermostat. Lastly, ensure the transport tube hasn't backed out of the coupling and correct the coupling installation if needed.
K
Keith CalderonAug 31, 2025
Why is there excessive water in the ice bin of my Follett HCD?
- D
  Dr. Diana MillerAug 31, 2025
  Excessive water in the ice bin of your Follett Ice Maker could be due to a few reasons. Failed water sensors may cause the processor to incorrectly detect water levels; try cleaning or replacing the water probe assembly and check the wiring connections. A blocked reservoir vent can also contribute, so clean or replace the vent tubes. Lastly, a defective water feed solenoid valve stuck in the open position would need to be replaced.
C
Christopher HallSep 4, 2025
Why is my Follett Ice Maker locked in PURGE and not making ice?
- J
  Jennifer WilsonSep 4, 2025
  If your Follett Ice Maker is locked in PURGE and not making ice, it could be due to a self-flush cycle that failed to drain the evaporator because of a failed drain solenoid valve; in this case, replace the drain solenoid valve. Another reason could be that the water reservoir or ice machine is not level, preventing proper drainage after a self-flush. Level the ice machine and check the water reservoir to ensure it's not tilted towards the compressor.
A
Amanda GarciaSep 8, 2025
What does it mean if the CPU is not flashing on my Follett HCD Ice Maker?
- K
  Kyle TrevinoSep 8, 2025
  If the CPU on your Follett Ice Maker is not flashing, it indicates that the processor has been damaged and the PC board needs to be replaced.

Summary

Specifications

Electrical Specifications

Electrical requirements, breaker sizes, and ampacity for evaporator and condensing units.

Operational Parameters

Ambient limits, water temperatures, pressure, and refrigeration specifications.

Weight and Ice Production

Unit weights for evaporator and condensing units, and ice output rates.

Dimensions and Clearances

Ice Machine Dimensions

Illustrates physical dimensions and clearance requirements for the ice machine.

Condensing Unit Dimensions

Shows dimensions and layout of the condensing unit.

Operation

Cleaning and Preventive Maintenance

Guidelines for cleaning and maintaining the ice machine for optimal performance.

Semi-Annual Evaporator Cleaning

Detailed steps for cleaning the evaporator every six months.

Service

Ice Machine Operation Overview

Explains the functional systems and overall operation of the ice machine.

Water System

Water Level Control and Diagrams

Details water level management and provides system diagrams.

Electrical System

Control Board Operation and Indicators

Explains control board functions and indicator lights for machine status.

Electrical System Diagnostics

Test Points and Error Faults

Identifies test points, error types (hard/soft), and their causes/indicators.

Evaporator Wiring Diagram

Evaporator Unit Electrical Schematic

Schematic showing electrical connections for the evaporator unit.

Condensing Unit Wiring Diagrams

Single and 3-Phase Condensing Unit Schematics

Schematics for single-phase and three-phase condensing unit electrical connections.

Mechanical System

Evaporator Disassembly Procedure

Step-by-step instructions for taking apart the evaporator unit.

Mechanical System Reassembly

Evaporator Reassembly Procedure

Procedures for putting the evaporator unit back together after servicing.

Refrigeration System

Condensing Unit Operation and Data

How the condensing unit functions, pressure, and charge data.

Refrigeration System Schematics

System Diagrams

Diagrams illustrating the typical condensing and evaporator units' refrigeration circuits.

Refrigeration System Procedures

Refrigerant Handling and Ice Capacity Testing

Covers refrigerant replacement, evacuation, and ice production testing methods.

Bin Full Detection System

Bin Full Detection Mechanism

Explains the mechanism that detects when the ice bin is full.

Troubleshooting

Ice Production and Time Delay Issues

Addresses common problems like not making ice, or time delay without full bin.

Drain Clogs and Error Conditions

Covers issues related to drain clogs, high amps, and other errors.

Troubleshooting (Control & Water)

Control and Water Supply Issues

Deals with CPU errors, purge locks, and water supply problems.

Replacement Parts

Evaporator Assembly Parts List

Illustrated parts list for the evaporator assembly with reference numbers.

Low Side Assembly

Low Side Assembly Parts List

Illustrated parts list for the low side assembly.

Electrical Box

Electrical Box Components and Diagram

Lists parts and diagrams for the electrical control box.

Integration Kits

Integration Kit and Accessory Parts

Parts for top-mount and RIDE integration kits and accessories.

Skins Assembly

Skins Assembly Parts List

Illustrated parts list for the exterior skins and related components.

Single-Phase Condensing Unit (Pre-C0713)

Parts List (Pre-C0713)

Parts list for older single-phase condensing units.

Single-Phase Condensing Unit (Post-C0713)

Parts List (Post-C0713)

Parts list for newer single-phase condensing units.

3-Phase Condensing Unit

Parts List

Illustrated parts list for the three-phase condensing unit.

Follett HCD Specifications

General

Refrigerant	R134a
Voltage	115V
Ice Storage Capacity	12 lb
Electrical	115v/60/1
Storage Capacity	12 lb

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Follett HCD - User Manual

Table of Contents

Questions and Answers

Summary

Specifications

Electrical Specifications

Operational Parameters

Weight and Ice Production

Dimensions and Clearances

Ice Machine Dimensions

Condensing Unit Dimensions

Operation

Cleaning and Preventive Maintenance

Semi-Annual Evaporator Cleaning

Service

Ice Machine Operation Overview

Water System

Water Level Control and Diagrams

Electrical System

Control Board Operation and Indicators

Electrical System Diagnostics

Test Points and Error Faults

Evaporator Wiring Diagram

Evaporator Unit Electrical Schematic

Condensing Unit Wiring Diagrams

Single and 3-Phase Condensing Unit Schematics

Mechanical System

Evaporator Disassembly Procedure

Mechanical System Reassembly

Evaporator Reassembly Procedure

Refrigeration System

Condensing Unit Operation and Data

Refrigeration System Schematics

System Diagrams

Refrigeration System Procedures

Refrigerant Handling and Ice Capacity Testing

Bin Full Detection System

Bin Full Detection Mechanism

Troubleshooting

Ice Production and Time Delay Issues

Drain Clogs and Error Conditions

Troubleshooting (Control & Water)

Control and Water Supply Issues

Replacement Parts

Evaporator Assembly Parts List

Low Side Assembly

Low Side Assembly Parts List

Electrical Box

Electrical Box Components and Diagram

Integration Kits

Integration Kit and Accessory Parts

Skins Assembly

Skins Assembly Parts List

Single-Phase Condensing Unit (Pre-C0713)

Parts List (Pre-C0713)

Single-Phase Condensing Unit (Post-C0713)

Parts List (Post-C0713)

3-Phase Condensing Unit

Parts List

Follett HCD Specifications

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