Customer Assistance
241
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[HS08100(ALL)09/95]
Mediation/Arbitration Program (Canada Only)
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[HS08200(ALL)10/95]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
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[HS08300(ALL)10/95]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
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[HS08400(ALL)09/95]
In the CAMVAP program, impartial third-party Arbitrators
conduct hearings at mutually convenient times and places in an
informal environment. These impartial Arbitrators review the
positions of the parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator’s award is binding on both you
and Ford of Canada.
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[HS08450(ALL)09/95]
CAMVAP services are available in all territories and provinces,
except Quebec. For more information, without charge or
obligation, call your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
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[HS08500(ALL)08/95]
This plan is not available in the province of Quebec.
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[HS08600(ALL)02/96] Getting Help Outside the U.S. and Canada
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[HS08700(ALL)06/95]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
File:14cdhsz.ex
Update:Fri May 24 08:28:00 1996
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