Voice Command Issues
Issue Possible
Cause(s)
Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
• You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in
your phonebook
may be very
short and similar,
or they may
contain special
characters, OR
• Your
phonebook
contacts may be
saved in CAPS.
• Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying
the contacts exactly as listed.
For example, if a contact is
saved as Joe Wilson, say
“Call Joe Wilson”.
• The system works better if
you list full names, such as
“Joe Wilson” rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
• If contacts are saved in
CAPS, you have to spell them.
JAKE requires you to say,
“Call J-A-K-E”.
436 SYNC®
2013 Taurus
Owners Guide gf, 3rd Printing, December 2012
USA (fus)
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