SOLVING PROBLEMS
41
Solving problems
Initialising new
FOXTEL smartcard.
Please wait.
You have only just
inserted your new
FOXTEL Smartcard
into your digital set-
top unit and your
service provider is still
checking your card.
Initialisation and authorisation may take up to 5
minutes. Please wait. If the problem continues,call
FOXTEL on 131999.
Authorising new
FOXTEL Smartcard.
Please wait.
You have only just
inserted your new
FOXTEL Smartcard
into your digital set-
top unit and your
service provider is still
authorising your card.
Initialisation and authorisation may take up to 5
minutes. Please wait. If the problem continues,call
FOXTEL on 131999.
Failed authorisation.
Please call your service
provider for
assistance.
There is a problem
with your FOXTEL
Smartcard.
Please call your service provider.
To receive this
channel please call
131999 to upgrade
your subscription.
The programme or
channel is not included
in your subscription.
Please call your service provider to upgrade your
subscription.
You cannot purchase
this programme.
Please call 131999
for assistance.
You cannot buy this
programme with your
remote control.
Please call your service provider for assistance
purchasing this programme.
Ensure that an
operating telephone
line is connected.
Press select to
continue or press back
to cancel
Your digital set-top
unit is not connected
to an operating
telephone line.
Check that the telephone lead between your digital
set-top unit and the telephone point is properly
plugged in. Always switch your digital set-top unit
off at the power supply before plugging or
unplugging any other equipment.
The batteries in your
remote need
changing. Insert new
batteries within 10
minutes of removing
the old set.
The batteries in your
remote control are
low and need
replacing.
Replace the batteries in your remote control as
soon as possible.
Problem Possible cause Suggested solution
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