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Using your FOXTEL Digital set-top unit
Solving problems
❖ General problems
*Before you check connections between your equipment, make sure you disconnect all your equipment from
the power supply. When you have finished checking and making connections, safely reconnect all the equipment
to the power supply (see page 37).
Problem Possible cause Suggested solution
Your digital set-top
unit doesn’t seem to
be working, and
there are no lights on
the front panel.
Your digital set-top
unit is not receiving
power.
Make sure that the power lead is properly plugged
in and that the power supply is switched on.
Check that the power point has power (try plugging
in a lamp).
Your digital set-top
unit doesn’t seem to
be working, and the
front-panel standby
light is red.
Your digital set-top
unit is in standby.
Press S on the front panel, or FOXTEL on your
remote control.
Your digital set-top
unit doesn’t seem to
be working, and the
front-panel standby
light is green.
Your digital set-top
unit is not correctly
connected to your
other equipment, or
your other equipment
is not correctly set up.
Check that all the connections are properly made.*
Check that your TV is plugged into the power
supply and that it is switched on.
If you are using video recorder loopthrough, check
that your video recorder is plugged into the power
supply and in the correct state (switched off or on)
for video recorder loopthrough to work (check
your video recorder’s User Guide).
Your TV is not
switched to show
digital channels.
If your digital set-top unit is connected to your TV
via a SCART lead or phono lead, try selecting the
appropriate AV channel on your TV.
If your digital set-top unit is connected to your TV
via an RF lead only, try selecting the appropriate
‘channel
for digitalTV’. If you do not have a‘channel
for digital TV’, contact your FOXTEL provider for
advice.
Your digital set-top
unit doesn’t seem to
be working,and the
front panel signal lock
There is a problem
with the signal.
Check that the satellite/cable lead is correctly
connected to your digital set-top unit.*
Check that nothing is blocking your satellite dish (if
you have one), for example a tree or high building.
There may be a temporary problem with the
reception, caused, for example, by bad weather; try
again later. If the problem continues,contact your
FOXTEL provider.
light is red.
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