Foxtel BiQ User Manual

FOXTEL MANAGEMENT PTY LIMITED
Business iQ (BiQ) Self Help Troubleshooting
Guide
FBIQ-005
Last Updated: 5/07/2021 8:53:00 PM
Revision 1.4

Foxtel BiQ Specifications

General

Brand	Foxtel
Model	BiQ
Category	Set-top boxes
Language	English

Summary

Blank TV Screen – One Box

Red "No Signal" Which Moves Around TV Screen – One Box

Loss of All FTA and/or Foxtel Channels – One Box

Loss of Channels – One IPTV (vuStreamer) Box

Entitlement (“E”) Error on TV Screen

Remote does not Bring TV Out of Standby

TV not Displaying Output from Box

Box Unresponsive to Power Key

Remote Control Backlight Not Illuminating

Cannot Playback Video On Demand (VOD)

Box Down in EzVu

"No Data" Displayed for Several Channels in TV Guide

“Error Connecting to Link" Message on TV Screen

Screen Resolution Issue (e.g. video from box is too big/small for TV)

Video Break-up – One Box

Hospitality TV does not Power Up to Box Welcome Screen/HDMI port.

Cannot Cast

Re-Boot Box

Power-Cycle Box

Re-Boot Box Remotely from EzVu

Re-Boot vuStreamer

Power-Cycle vuStreamer

Re-Boot vuStreamer Remotely from EzVu

Reset of Box Parental Control PIN

Change Guest/Box Settings

Creating an EzVu Account

How to Login to EzVu

EzVu Help

Box Requests a Premises ID or a PIN

Box Displays Incorrect Room Number

PMS (Property Management System) Down

Resetting the Remote Control to Factory Default

Programming the Remote Control

Setup Method 1 – Popular Brands

Guides users through programming the remote using popular TV brands.

Setup Method 2 – Direct Code Entry

Provides steps for programming the remote via direct code entry.

Setup Method 3 – Code Search

Explains how to program the remote using a code search function.

Setup Method 4 – Learning from Other Remotes

Details how to program the Foxtel remote using a teaching remote.

Remote Control Test

Replacing Remote Control Batteries

vuStreamer Troubleshooting

vuStreamer Cable Connections

Escalate to Foxtel