Foxtel BiQ - EzVu Help; Box Requests a Premises ID or a PIN; Box Displays Incorrect Room Number; PMS (Property Management System) Down

Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020 19
release, Hotmail email address could not be used as the Hotmail server is
blocked the email from EzVu.
2. Open the EzVu web portal: https://foxtel1.cvs.adbglobal.com/frontdesk/
3. Is the username known (it is typically the same as the user’s email address)?
• Yes – Continue below.
• No – Select “Forgot Username” at bottom of the EzVu login page and follow
the onscreen prompts. User should check Inbox and Junk Mail for email with
further instructions.
4. Is the password known?
• Yes – Continue below.
• No – Select “Reset Password” from at bottom of login page and follow the
onscreen prompts. User should check Inbox and Junk Mail for email with
further instructions.
5. Type username and password into EzVu login page and click “Login”.
28. EzVu Help
1. Login to EzVu (refer to How to Login to EzVu).
2. Select “Support” from the EzVu menu.
3. Click “View” under “Front Desk Portal User Guide”. A PDF document shall be
downloaded with full instructions of how to use EzVu.
29. Box Requests a Premises ID or a PIN
1. Box has not been fully installed. Go to Escalate to Foxtel Commercial.
30. Box Displays Incorrect Room Number
1. Go to Escalate to Foxtel Commercial to change room assignment.
31. PMS (Property Management System) Down
1. Login to EzVu (refer to How to Login to EzVu).
2. For the property’s location, select “Rooms” from EzVu. Is the PMS Status
Down?
• Yes – Continue below.
• No – Go to Escalate to Foxtel Commercial.
3. Is PMS operable for guest check-in/out from the PMS vendors interface?
• Yes – Go to Escalate to Foxtel Commercial.
• No – The PMS is inoperable, which is reflected by EzVu. Contact PMS
vendor to resolve issue with PMS.
Note: If the connection to the PMS is currently down, guest services such as
viewing a bill, express check-out and a personalised welcome message on
the TV screen will be inoperable. This could also impact posting charges for
paywalled vuTyme features such as Casting, VOD, or stations.