Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020 2
Articles
1. Blank TV Screen – One Box .......................................................................................................... 3
2. Red “No Signal” Which Moves Around TV Screen – One Box ................................................... 3
3. Loss of All FTA and/or Foxtel Channels – One Box .................................................................... 4
4. Loss of Channels – One IPTV (vuStreamer) Box ......................................................................... 4
5. Entitlement (“E”) Error on TV Screen ........................................................................................... 5
6. Remote does not Bring TV Out of Standby .................................................................................. 5
7. TV not Displaying Output from Box .............................................................................................. 6
8. Box Unresponsive to Power Key .................................................................................................. 7
9. Remote Control Backlight Not Illuminating ................................................................................. 8
10. Cannot Playback Video On Demand (VOD) ............................................................................. 8
11. Box Down in EzVu ..................................................................................................................... 9
12. “No Data” Displayed for Several Channels in TV Guide ........................................................ 9
13. “Error Connecting to Link” Message on TV Screen ............................................................. 11
14. Screen Resolution Issue (e.g. video from box is too big/small for TV) ............................... 12
15. Video Break-up – One Box ...................................................................................................... 13
16. Hospitality TV does not Power Up to Box Welcome Screen/HDMI port. ............................. 13
17. Cannot Cast .............................................................................................................................. 14
18. Re-Boot Box ............................................................................................................................. 15
19. Power-Cycle Box ...................................................................................................................... 15
20. Re-Boot Box Remotely from EzVu ......................................................................................... 15
21. Re-Boot vuStreamer ................................................................................................................ 16
22. Power-Cycle vuStreamer ......................................................................................................... 16
23. Re-Boot vuStreamer Remotely from EzVu.............................................................................
16
24. Reset of Box Parental Control PIN ......................................................................................... 17
25. Change Guest/Box Settings .................................................................................................... 17
26. Creating an EzVu Account ...................................................................................................... 18
27. How to Login to EzVu .............................................................................................................. 18
28. EzVu Help ................................................................................................................................. 19
29. Box Requests a Premises ID or a PIN .................................................................................... 19
30. Box Displays Incorrect Room Number .................................................................................. 19
31. PMS (Property Management System) Down .......................................................................... 19
32. Resetting the Remote Control to Factory Default ................................................................. 20
33. Programming the Remote Control ......................................................................................... 20
34. Remote Control Test ................................................................................................................ 24
35. Replacing Remote Control Batteries ...................................................................................... 25
36. vuStreamer Troubleshooting .................................................................................................. 25
37. vuStreamer Cable Connections .............................................................................................. 30
38. Escalate to Foxtel Commercial ............................................................................................... 31
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