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9.0 GUARANTEE CONDITIONS
Dear Deko Customer,
The Deko machines are manufactured with great care, prior to delivery they must pass
an extensive quality control. If your machine shows any material or manufacturing defect,
you will have a legitimate claim against the company from which you bought your Deko
machine.
In addition, we assume the warranty for new machines as follows:
1. Within the warranty period we shall repair any faults with your Deko machine, free of
charge, if caused by a material or manufacturing defect. Replaced defective parts
will be returned to us.
2. Should a defect occur in your Deko machines standard accessories (delivery)
included within the warranty period of 12 months max. 18 months from
manufacturing date, please inform the company from which your bought your
machine, or the responsible Deko sales branch.
3. The warranty period starts with the delivery of the new Deko machine to the
end user.
Observance of the warranty period is established by presentation of the fulfilled
warranty card.
4. Faulty machines are repaired free of charge at our discretion. Replaced parts will
become our property.
5. Repair work at the installation location, within the 12 months from the date of
delivery we shall carry out the warranty work without charging for transport and travel
costs. At a later date, these will have to be reimbursed.
6. A warranty claim is not valid for defects caused by tampering or repair work carried
out by unauthorized persons. This also applies to the fitting of additional
accessories, which were not designed for our machines.
7. If a machine, which has been repaired within the warranty period, develops the same
fault within 3 months after the repair, the fault will be repaired free of charge, if the
cause for this defect is inexpert repair work, or a material or manufacturing defect of
the replaced spare parts, or of the replaced machine. Otherwise the warranty period
will not be extended by warranty work.
8. Additional or different claims, especially those for damages caused outside the
machine are invalid, unless a liability is enforced by law.
If you call, we require the following information from you:
- type of machine and its serial number
- date of purchase ( see invoice/receipt )
- type of defect / description
- your complete address
- time when you can be contacted
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