16Chapter 4 Problem, meet solution
TROUBLE SHOOTING
You shouldn’t have any issues with your Franke Appliance, however there are some problems which
can easily be fixed by trouble shooting the table below. If you can’t find your problem, or the remedy
has not fixed the issue, then give our friendly customer service team a call on 03 9700 9100, email
info@prks.co.nz or info@prks.com.au
Problem Cause and Remedy
The appliance does
not turn on
Check the circuit breaker or fuse box. Check to see if any
other appliances are working. Call customer service
at 03 9700 9100
The rotary knob can no
longer be turned easily
There is dirt under the rotary selector. Press on the outer
edge of the knob so that you can clean the opposite end.
Oven is not operating
as intended
Please contact our support team at 03 9700 9100 or
service@prks.com.au and inform them of the problem.
Light is not operating
Check to see if any of the other functions are operating.
If they are, call our sales team for a replacement globe.
The rotary knob has fallen
off the control panel
Simply place the rotary knob back in its place and push to
engage it, so it can be operated as usual.
Cooked dishes turn out not
as expected
Ensure that the correct cooking functions has been used.
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