6 Basic Troubleshooting: HCWF Freezer
PROBLEM POSSIBLE CAUSE WHAT TO DO
Freezer won’t run when unit is
plugged into a grounded electric
outlet.
Unit not plugged in Verify unit is plugged into outlet.
Wall outlet isn’t working Plug freezer into another nearby outlet.
If individual outlet is not working,
use alternate and contact licensed
electrician to repair or replace outlet,
as needed.
Circuit breaker has been tripped Check circuit breaker to see if it has
tripped. Reset if necessary. If these
steps do not x problem, call Franke at
1-800-537-2653 opition 2 for Technical
Services.
Freezer is running but it won’t
reach target operating tempera-
ture of 0° (zero) to -10° F (-18° to
-23° C).
Ice buildup on internal
Evaporator Coils
Verify freezer is has been recently
defrosted following Preventive
Maintenance Procedures in Section
5. If ice buildup is present, remove all
product, defrost, reassemble, plug in
and allow sufcient time to reach target
operating temperature.
Condenser Coil is dirty
or clogged with debris
Use a soft bristle brush to clean coils,
per Preventive Maintenance
instructions in Section 5. If these steps
do not x problem, call Franke at
1-800-537-2653 option 2 for Technical
Services.
Door gasket is damaged Inspect door gasket for cracks or
damage. Gasket should provide tight
seal on all sides of door. If damage is
found, call Franke at 1-800-537-2653
opition 2 for Technical Services.
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