Error Code
463
Problem Solving
15
016-582
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because files could not be created on the FTP server after connection.
[Remedy] Take one of the following measures:
z
Check whether the specified file name can be used in the save
location.
z
Check whether enough space is available in the save location.
016-583
[Cause] Failed to create the lock directory in the FTP server while transferring
data using FTP of the Scan to PC service.
[Remedy] Take one of the following measures:
z
If the lock directory (*.LCK) exists in the destination, delete it manually,
and then execute the operation again.
z
Check whether the specified name is available in the save location.
z
Confirm that the specified name is not duplicated in the save location.
z
Check whether enough space is available in the save location.
016-584
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because folders could not created on the FTP server after connection.
[Remedy] Take one of the following measures:
z
Check whether the specified folder name can be used in the save
location.
z
Check whether the same folder name exists in the save location.
z
Check whether enough space is available in the save location.
016-585
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because files could not be deleted on the FTP server after connection.
[Remedy] Confirm the access privilege for the FTP server.
016-586
[Cause] The machine failed to delete the lock directory while transferring data
using FTP of the Scan to PC service.
[Remedy] Take one of the following measures:
z
Confirm the access privilege for the server.
z
If the lock directory (*.LCK) exists in the destination, delete it manually,
and then execute the operation again.
016-587
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because folders could not be deleted on the FTP server after
connection.
[Remedy] Confirm the access privilege for the FTP server.
016-588
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because the data could not be written on the FTP server after
connection.
[Remedy] Check whether enough space is available in the save location.
016-589
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because the data could not be read from the FTP server after
connection.
[Remedy] Confirm the access privilege for the FTP server.
016-590
[Cause] The machine failed to transfer data using FTP of the Scan to PC service
because there are duplicate file names.
[Remedy] Set [Do Not Save] for the action for file name conflict.
016-591
[Cause] The machine failed to perform the additional processing for the file name
conflict using FTP of the Scan to PC service.
[Remedy] If [Add to Existing Folder] is set for the additional processing for file
name conflict, confirm that the file format is not multi-page.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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