Error Code
483
Problem Solving
15
021-360
021-361
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
021-401
[Cause] The number of authentication devices such as IC Card Reader
connected exceeds the setting value.
[Remedy] Disconnect the authentication device connected.
021-500
[Cause] The following operation is performed when the Auditron mode for the
Fax service is enabled.
z
While a Send Fax job is processing, another job that the Auditron
mode is enabled starts.
z
While another job that the Auditron mode is enabled is processing, a
Send Fax job starts.
[Remedy] Wait for the active job finishes, and start the next job.
021-501
[Cause] The communication with the EP system via the internet failed.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the error still is not resolved,
contact our Customer Support Center.
021-502
[Cause] An error occurred while connecting to EP system via the Internet. There
is a problem with the address of the EP proxy server name.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. Execute the operation again. If
the error still is not resolved, contact our Customer Support Center.
021-503
[Cause] An error occurred while connecting to EP system via the Internet. There
is a problem with the address of the EP proxy server name.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
If the error still is not resolved after checking the above settings, there
may be a network failure or the proxy server settings may be changed or
failed. Consult your system administrator.
If the network works normally but the error still is not resolved, contact
our Customer Support Center.
021-504
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
If the error still is not resolved after checking the above settings, there
may be a network failure or the proxy server settings may be changed or
failed. Consult your system administrator.
If the network works normally but the error still is not resolved, contact
our Customer Support Center.
021-505
[Cause] The SSL/TLS communication with the EP server failed.
[Remedy] Switch off the machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the error still is not resolved,
contact our Customer Support Center.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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