Error Code
499
Problem Solving
15
027-754
[Cause] [DocuWorks Signature] or [PDF Signature] is set inconsistency in the job
flow.
[Remedy] Check the DocuWorks and PDF signatures for both the system data
settings (machine's current settings) and the executed job flow settings.
If these settings differ, coordinate them.
027-761
[Cause] An on-demand print job was sent to the machine using the Web
Applications feature, but the time interval from receiving the print job
until starting the print processing exceeded the time limit specified on
the machine.
[Remedy] When multiple documents are to be printed, reduce the number of
documents, and then execute the operation again. If the error still is not
resolved, enter the System Administration mode, and then select [Tools]
> [Common Service Settings] > [Machine Clock/Timers] > [Print-On-
Demand Duration], and specify a larger value or "0".
When on-demand printing is executed using the Web Application
feature, the print processing time is limited. Consequently if many
documents are to be printed or if print processing takes time, a timeout
may occur before all the data are received. To resolve this problem,
change the time limit value according to the document volume and type.
If the error still is not resolved, contact our Customer Support Center.
027-762
[Cause] An on-demand print job is sent to the machine using the Web
Applications feature, however, the specified job ticket is invalid because
of one of the following causes:
z
Abnormal change to the job ticket because of the machine software
failure
z
Abnormal change to the job ticket because of a bug on the sender's
remote server
z
Abnormal change to the job ticket because of network trouble
z
Intentional alteration to the job ticket
[Remedy] Execute the print job again. If the error still is not resolved, contact our
Customer Support Center.
027-763
[Cause] The machine failed to verify the user information against the remote
accounting server.
[Remedy] Take one of the following measures:
z
Check whether the remote accounting server is operating properly.
z
Check whether there is no network failure.
z
Connect the network cable securely.
z
Confirm the settings on the machine.
027-770
[Cause] The print job has a problem.
[Remedy] Submit the print job again.
027-771
[Cause] The hard disk of the server connected to the machine is full.
[Remedy] Delete unnecessary data from the server.
027-772
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Use ASCII characters to modify the host name that has been specified
under [Tools] > [Connectivity & Network Setup] > [Machine's E-mail
Address/Host Name]. If the error still is not resolved, confirm with your
network administrator whether the SMTP server supports the HELO
command.
027-773
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Wait for a while, and then execute the operation again.
027-774
[Cause] The specified e-mail address contains unsupported characters.
[Remedy] Specify the e-mail address using only ASCII characters.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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