Error Code
345
Problem Solving
14
016-538
O [Cause] An error occurred when writing the remote download file to
the hard disk drive. The file obtained from the Remote
Download server could not be written to the hard disk
drive.
[Remedy] Check the amount of available space, and delete files that
are no longer required. Alternatively, replace the hard disk
drive.
016-539
O [Cause] Kerberos server authentication protocol error
[Remedy] An error occurred on the software. Contact our Customer
Support Center.
016-546
O [Cause] A general user tried to obtain the information of another
user.
[Remedy] Contact our Customer Support Center.
016-559
O [Cause] A remote download parameter error occurred. An invalid
value is set for essential system data.
[Remedy] Check the settings for essential system data.
016-564
O [Cause] Failed to authenticate the Remote Download server.
[Remedy] Check the login name and password to access the
Remote Download server. If the problem persists, contact
the Customer Support Center or your dealer.
016-570
O [Cause] Unable to print because of insufficient memory for job
tickets.
[Remedy] Increase the size of memory for job tickets in [Job Ticket
Memory] of [Print Service Settings] in [System Settings],
turn the machine off and on, and then start the print job
again.
For details on [Job Ticket Memory], refer to "Job Ticket Memory" (P.130).
016-571
O [Cause] Unable to print because the content of the job ticket is
incorrect.
[Remedy] Check whether there is a problem with the print settings,
correct the print settings, and send the print job again.
016-572
O [Cause] Unable to print because the paper attribute specified for
the job ticket is for paper (size, paper quality, or paper
color) that cannot be used on this machine.
[Remedy] Check whether the paper specified for printing can be
used by this machine.
016-573
O [Cause] Unable to print because the content of the job ticket is
incorrect.
[Remedy] Check whether the printer driver is correctly installed on
the computer that specified printing, whether the operating
conditions are satisfied, and whether the driver is one that
can be used with this machine.
016-574
O [Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because the host or server name of
the FTP server could not be resolved.
[Remedy] Check the connection to the DNS server. Check if the FTP
server name is registered correctly on the DNS server.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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