15 Problem Solving
544
Problem Solving
15
027-761
[Cause] An on-demand print job was sent to the machine using the Web Applications feature,
but the time interval from receiving the print job until starting the print processing
exceeded the time limit specified on the machine.
[Remedy] When multiple documents are to be printed, reduce the number of documents, and then
execute the operation again. If the error still is not resolved, enter the System
Administration mode, and then select [System Settings] > [Common Service Settings] >
[Machine Clock/Timers] > [Print-On-Demand Duration], and specify a larger value or "0".
When on-demand printing is executed using the Web Application feature, the print
processing time is limited. Consequently if many documents are to be printed or if print
processing takes time, a timeout may occur before all the data are received. To resolve
this problem, change the time limit value according to the document volume and type.
If the error still is not resolved, contact our Customer Support Center.
027-762
[Cause] An on-demand print job is sent to the machine using the Web Applications feature,
however, the specified job ticket is invalid because of one of the following causes:
z
Abnormal change to the job ticket because of the machine software failure
z
Abnormal change to the job ticket because of a bug on the sender's remote server
z
Abnormal change to the job ticket because of network trouble
z
Intentional alteration to the job ticket
[Remedy] Execute the print job again. If the error still is not resolved, contact our Customer
Support Center.
027-763
[Cause] The machine failed to verify the user information against the remote accounting server.
[Remedy] Take one of the following measures:
z
Check whether the remote accounting server is operating properly.
z
Check whether there is no network failure.
z
Connect the network cable securely.
z
Confirm the settings on the machine.
027-770
[Cause] The print job has a problem.
[Remedy] Submit the print job again.
027-771
[Cause] The hard disk of the server connected to the machine is full.
[Remedy] Delete unnecessary data from the server.
027-772
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Use ASCII characters to modify the host name that has been specified under [Tools] >
[Connectivity & Network Setup] > [Machine's E-mail Address/Host Name]. If the error
still is not resolved, confirm with your network administrator whether the SMTP server
supports the HELO command.
027-773
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Wait for a while, and then execute the operation again.
027-774
[Cause] The specified e-mail address contains unsupported characters.
[Remedy] Specify the e-mail address using only ASCII characters.
027-775
[Cause] Too many destination addresses have been specified.
[Remedy] Reduce the number of destination addresses. If the error still is not resolved, confirm
with your network administrator whether the SMTP server supports the EHLO command.
027-776
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Use ASCII characters to modify the host name that has been specified under [Tools] >
[Connectivity & Network Setup] > [Machine's E-mail Address/Host Name]. If the error
still is not resolved, confirm with your network administrator whether the SMTP server
supports the EHLO command.
Error Code Cause and Remedy
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