Image Quality Trouble
417
Problem Solving
15
The copy is
misaligned or
skewed.
Is the document loaded
correctly?
Load the document correctly.
Refer to "3 Copy" > "Copying Procedure" in the User
Guide.
Is the paper loaded correctly
in the tray?
Load the paper correctly.
Refer to "Loading Paper" (P.47).
Are the paper guides of Tray
5 correctly aligned to the
paper?
Load the paper correctly and align the
document guides to the document edges.
Refer to "Loading Paper in Tray 5 (Bypass)" (P.50).
Are the document guides on
the document feeder set in
the correct positions?
Load the document correctly, and align the
document guides to the document edges.
Refer to "3 Copy" > "Copying Procedure" in the User
Guide.
Is the paper tray inserted
correctly?
Firmly push in the tray until it stops to insert
it properly.
Refer to "Loading Paper" (P.47).
Part of the image
is missing on the
copy.
Is the paper damp? If the paper is damp, the copy image may be
partially missing or unclear. Replace the
paper with new one.
Refer to "Loading Paper" (P.47).
Is folded or wrinkled paper
included in the tray?
Remove the unsuitable paper or replace all of
the paper with new one.
Refer to "Loading Paper" (P.47).
Is the document pasted or
folded?
The pasted or folded section may not be
laying flat on the document glass. Place a
stack of white sheets on top of the document
to flatten the document against the
document glass.
The copy has a
stripe pattern.
Is the enlargement ratio too
large?
Vertical stripes may be printed on the copies
depending on the ratio. Adjust the ratio to
eliminate the stripes.
Refer to "3 Copy" > "Copy" > "Reduce/Enlarge (Making
Enlarged/Reduced Copies)" in the User Guide.
Printing is faint.
(smudged,
unclear)
The paper is damp. Replace the paper with new one.
Refer to "Loading Paper" (P.47).
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new one.
Contact our Customer Support Center.
There is no toner left in the
toner cartridge.
Replace the toner cartridge with a new one.
Refer to "Replacing Toner Cartridges" (P.66).
Symptom Cause Remedy
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