Error Code
587
Problem Solving
15
117-343
[Cause] Probable causes are follows.
1)When [Image Log Control] on Tools is invalid and [Enabled] is set for [Transfer Image
Log] , [Transfer Per Job Basis] is set for [Logs to Transfer].
2)When [Transfer Image Log] is invalid (the hard disk is not installed), [Log Transfer] is
set to be valid.
[Remedy] For 1, set other than [Transfer Per Job Basis] for [Log to Transfer].
For 2, install the hard disk to the machine, or set [Pause] for [Logs To Transfer].
117-347
[Cause] The life of the component which cannot be replaced is expired. The machine itself needs
to be replaced.
[Remedy] Contact our Customer Support Center.
117-348
[Cause] The unformatted SD card used in the other machine is installed.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
118-310
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
118-311
[Cause] An error occurred during software processing.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
121-310
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
121-311
[Cause] An error occurred between the machine and the device connected.
[Remedy] Once IC Card Reader (optional) is connected to the machine, the machine
automatically changes the [Passcode Entry for Smart Card Login] setting to [On] under
[Tools] > [Authentication/Security Settings] > [Authentication] > [Passcode Policy].
Change the setting as required.
121-312
[Cause] An error occurred between the machine and the device connected.
[Remedy] Switch on the machine power without connecting the device for EP system, and then set
[Login Type] to any option other than [Login to Remote Accounts] under [Tools] >
[Authentication/Security Settings] > [Authentication].
121-313
[Cause] An error occurred between the machine and the device connected.
[Remedy] Switch on the machine power without connecting the device for EP system, and then set
[Login Type] to any option other than [Login to Remote Accounts] under [Tools] >
[Authentication/Security Settings] > [Authentication].
Error Code Cause and Remedy