Image Quality Problems
199
Problem Solving
12
The printout
comes off on the
fingers.
The toner is not
fused to the
paper.
The paper is
contaminated
with toner.
The paper is damp. Replace the paper with new paper.
The paper is unsuitable. Load the correct type of paper.
The entire
printout is black.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to "Replacing the Drum Cartridge" (P.182).
A high-voltage power supply
failure may have occurred.
Contact our Customer Support Center.
The printout is
blank.
Multiple pages were fed
through the machine at once
(double feeding).
Riffle through the stack of paper thoroughly
before loading it.
The toner cartridge has run
out of toner.
Replace the toner cartridge with a new one.
Refer to "Replacing the Toner Cartridge" (P.179).
A power failure or high-
voltage power supply failure
may have occurred.
Contact our Customer Support Center.
The printout
contains white
areas, or white or
colored stripes.
The paper is damp. Replace the paper with new paper.
The paper is unsuitable. Load the correct type of paper.
Symptom Possible Cause Remedy