Troubleshooting and other information
57
A
If you are having difficulty with your machine A
• For technical help, you must call the country where you bought the machine. Calls must be made from
within that country.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
• If you need additional help, Fuji Xerox offers the latest FAQs and troubleshooting tips.
Visit us at http://www.fujixeroxprinters.com/
.
Printing difficulties
Difficulties Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LEDs are indicating any error.
(See LEDs (Light Emitting Diodes) on page 35 and Error messages in the Status
Monitor on page 48.)
Check the machine is online:
(For Windows
®
8)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click Fuji Xerox DocuPrint P115 b
and click Seewhat’sprinting. Click Printer and make sure Use Printer Offline is
unchecked.
(For Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the Hardware group, click
View devices and printers. Right-click Fuji Xerox DocuPrint P115 b and click
Seewhat’sprinting. Click Printer and make sure Use Printer Offline is
unchecked.
(Windows
®
7 and Windows Server
®
2008 R2)
Click the (Start) button and Devices and Printers. Right-click Fuji Xerox
DocuPrint P115 b and click Seewhat’sprinting. Click Printer and make sure
Use Printer Offline is unchecked.
(Windows Vista
®
and Windows Server
®
2008)
Click the (Start) button, Control Panel, Hardware and Sound, and then
Printers. Right-click Fuji Xerox DocuPrint P115 b. Make sure that
Use Printer Offline is deselected.
(Windows
®
XP and Windows Server
®
2003)
Click the Start button and choose Printers and Faxes. Right-click Fuji Xerox
DocuPrint P115 b. Make sure that Use Printer Offline is deselected.