En-13
9. TROUBLESHOOTING
Check the following items before requesting repairs to this product.
NOTES
•
For the meaning of the indication lamp of the air conditioner and how to respond, refer to
the operation manual of the air conditioner.
• If the problem persists even after performing these checks or diagnostics, consult
authorized service personnel.
Parts/Ele-
ments
Situation Solutions
Downloading
or account
registration
of the mobile
app
I do not know how to down-
load the mobile app
Refer to “4.1. Installation work”.
The mobile app does not
work
Check that the version of the OS on your
smartphone is supported.
Refer to “Items to Check” of “4.1. Installa-
tion work”.
I have not received the e-mail
when registering my account
Set the domain permissions so that it is not
rejected as spam.
Wireless LAN
setup and
initial settings
Wireless LAN setup is not
possible
(The connection settings of
the WLAN adapter and the
access point are not com-
plete)
Conrm that the access point supports
“IEEE802.11b/g/n”.
Conrm that your access point supports
“WPS function” (Button mode).
(Check with the operation manual of the
access point.)
Conrm that the indoor unit is connected to
the power supply.
Check if there was any previous owner us-
ing this wireless LAN control. If there was a
previous owner, please contact authorized
service personnel.
I cannot register the WLAN
adapter to the mobile app.
Conrm that the WLAN indicator lamp on
the indoor unit is on. If it is blinking or o,
reconnect the WLAN adapter and the ac-
cess point.
The method of registering
additional air conditioners is
unclear
To register additional air conditioners, re-
peat the procedure in “4. WLAN ADAPTER
SETTINGS (detailed procedure)” for each
air conditioner.
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