Troubleshooting
Troubleshooting
Should an error occur, first check the following points. If the distortion is still not eliminated,
the monitor should, if possible, be checked on another computer.
If you cannot solve the problem, please contact our Service Desk.
Having this problem? Check the following points:
No screen display
Power indicator does not light up
► Check whether the power cable on the
monitor is connected correctly.
► Check whether the comput
er is switched on.
No screen display
Powerindicatorislit
► Check whether the computer is switched on.
► Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
► Press any key on the computer keyboard.
The computer may be in power saving
mode.
► Alter the brightness and/or contrast until you
get a picture.
► Change the signal source (see chapter
"
Selecting the input signal", Page 29)
Message: No Signal
► Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
► Check whether the computer is switched on.
Message: Frequency out of range:
##kHz/##Hz
Please change the display mode
to 1920 x 1080 with 60 Hz
The input signal (horizontal frequency and
refresh rate) at the displayed input does not
correspond to the technical data for the monitor.
► Adjust the video frequency range using the
computer software (see documentation for
the computer or display adapter).
► Set a diff
erent screen resolution using the
computer
software (see documentation for
the comp
uter or display adapter).
Picture
position not correct
The monitor recognises an undefined mode (see
chapter
"
Technical specification", Page 45).
► Run the function Auto adjust (see Chapter
"Setting screen display", Page 23).
Picture is shaking
► Check whether the data cable for the
monitor is correctly attached to the monitor
port on the computer.
► Run the function Auto adjust (see Chapter
"Setting screen display", Page 23).
Picture is wrongly adjusted
► Run the function Factory Recall (see Chapter
"
Advanced setting functions", Page 27).
Th
e Auto Processing message appears.
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