Operations and Maintenance Manual
E4H Series Water Purification Machine
44
8. RETURN GOODS AUTHORIZATION (RGA) PROCEDURE
If you wish to return goods for repair, warranty evaluation and/or credit, please have your
original sales order or invoice available when you call GE Water & Process Technologies. Call
the GE Water & Process Technologies technical support team at (866)-GE WATER. A GE Water &
Process Technologies technical support representative will provide instructions and a return
authorization number, which needs to be clearly written on the outside of the box used to ship
your materials. All equipment must be shipped to GE Water & Process Technologies with the
freight prepaid by the customer. Call our Customer Support Center with any questions or
issues concerning freight claims and a representative will discuss your situation.
!
I
M
P
O
R
T
A
N
T!
Machines must never be shipped with water in them; this
w
ill
void the
warranty.
Drain the machine completely
before
shipping a n d avoid freezing before draining. The
machine
should be sanitized prior to draining. Refer to
the draining
a
n
d
cleaning
instructions
in this manual for
d
e
t
a
ils.
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