GE HEALTHCARE
DIRECTION 5394227, 12 LOGIQ S8/LOGIQ E8 SERVICE MANUAL
7 - 56 Section 7-6 - Service Desktop (R4.2.5x and later)
To change the password:
NOTE: Before changing the GEService password (the default is SvcForward123$), make sure the
LOGIQ™ S8 is connected to the network and the agent is configured. The GEService password
is used to perform portions of remote service. If the password is changed and the system
information is not updated, it may slow down remote service. Both file transfer and SSH depend
on the GEService password.
To change the service desktop user password:
1.) Navigate to Utility (second page) > Service > Utilities, and then select Change Password.
2.) From User Type, select one of the following:
- GEService – This is the Windows user for GE Service. Both file transfer and SSH depend on
this user and password combination. When using SSH in FFA, the user and password will
always be requested. Entering the incorrect password multiple times will lock you out. When
changing this password, the LOGIQ™ S8 should be online (check the online icon at the
bottom of the screen) so the back office updates. If the password is changed when offline, the
back office will not be updated and you will have to change the password again with the
LOGIQ™ S8 online. There is no notification when this password has been changed. Changes
to this password do not affect logs sent to the GE Service data lake.
- SVCService – This is the Windows user loaded with the base image load software. You will
never be prompted for this password. When it is set to default (no password selected), a
randomly generated password will be supplied by the system. If this password is changed with
Change Password, the base image software will automatically store the new password in the
system and it will be fixed to the value entered. The SVCService password will not be
requested of any user. It is only used by the LOGIQ™ S8 software.
3.) In New Password type a new password according to the password requirements (14-25 characters
including one upper cap, one lower cap, one number, and one symbol).
4.) In Confirm Password, type the new password.
5.) Click Update Password. The following message displays if the LOGIQ™ S8 is offline.
6.) When a SVCService user password has been changed, reboot the LOGIQ™ S8 to reflect the
password change.
CAUTION
RISK OF LOSING DATA.
GE WILL NOT BE ABLE TO RECOVER OR RESET CHANGED PASSWORDS.
SECURELY RECORD THE NEW PASSWORD.
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