GE HEALTHCARE
DIRECTION 5394227, 12 LOGIQ S8/LOGIQ E8 SERVICE MANUAL
Section 7-7 - Troubleshooting Trees, Instructions and Tech Tips 7 - 87
7-7-24 Connectivity Troubleshooting
For information on connectivity setup, see Section 3-8 "Setting Up Connectivity and Tips" on page 3-39.
Table 7-19 Connectivity Conditions
Symptom Cause Solution
Cannot connect to PACS through the
network
Network properties are
not correct.
Network card failure.
Open a command prompt.
“Ping” and verify no lost packets. If there is an error, try to
reimage.
“Ping“ IP address for the LOGIQ™ S8 (given by hospital or the
listed default in manual) and verify no lost packets. If there is
an error, replace the board.
“Ping” gateway if given one and verify no lost packets. If there
is an error, verify that network cable plugged in, and the
network lights on the front are blinking. Double check subunit
and gateway are correctly entered. This point and beyond are
hospital issues.
“Ping“ another machine on the network and verify no lost
packets. If there is an error, try pinging from another computer
on the same network.
No ping through the network
Media type not set to
Auto Select
Check the speed of your connection. Media type should be set
for Auto Select. Remember that every time the system is re-
ghosted that setting goes back to the default value.
Hardware not
connected properly
Check cables. You need a crossover cable if you are
connected directly to the device. Use a straight cable
whenever you go through a hub. The use of a hub is highly
recommended.
Try connecting the network cable directly to the Ethernet port
in the board. If the connection works, troubleshoot the cabling
to the external device.
Incorrect address
Check proper addressing. The system should be under the
same subnet or have a gateway address to be able to connect
to another subnet.
Network is down Verify that the network is active and running.
With your laptop check to see if you can ping the LOGIQ™ S8
and the device (Printer or PACs).
No verify for the DICOM server
Server does not
support the DICOM
service
Check if the device supports Verify.
Port or AE title settings
are not correct.
Check port and AE title info.
Server is not running
Check if the device is up and running. It may be up but in an
error status. Reboot the device if possible. You also may need
to reboot the LOGIQ™ S8.
Unknown
Use Network Capture.
See "Network Capture" on page 7-61.
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