CREDIT CARD CHARGEBACKS
If any Product purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the Product, then
this Limited Warranty will be invalidated until the credit card chargeback has been resolved.
CLAIMS PROCESS
GEN3 WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE
DAMAGED COVERED COMPONENT.
In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:
•
Contact the GEN3 Customer Support team by email at support@gen3ride.com or by phone at 1-888-884-GEN3 (4363). The customer
support team will initially work with you on the problem with your Covered Component to identify potential simple fixes.
•
If the Customer Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions
for returning the defective Covered Component and receiving the replacement.
•
After you receive the replacement Covered Component, the Customer Support team will also assist in determining how to replace or
install the new Covered Component into your Product. In some cases, GEN3 with send in an authorized repair technician from VeloFix
Holdings Ltd. (“VeloFix”), at no cost to you, to repair the Product. In other cases, GEN3 may authorize you to take the Product to a local
repair shop and GEN3 will work with that repair shop on completing the necessary repairs.
•
GEN3 will be responsible for shipping costs associated with returning a Covered Component under this Limited Warranty. Replacement
Covered Components under this Limited Warranty will only be shipped to the address of the original purchaser.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES
AND GEN3’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. GEN3’S LIABILITY WILL NOT, UNDER ANY CIRCUMSTANCES,
EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT, NOR WILL GEN3 UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY
CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES/PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE/
PROVINCE TO PROVINCE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, GEN3 DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES/PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.
Effective Date: April 2021
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