What to do if after scanning no image appears on the monitor of Gendex Scanner?
If, after scanning with your Gendex Scanner, no image appears on the monitor, ensure that the exposed imaging plate is properly mounted for scanning. Also, check that the imaging plate is mounted with the white or blue surface visible. If mounted incorrectly, turn the plate around and rescan. Ensure that imaging plates were not erased prior to scanning.
Why Gendex Scanner does not initialize when the software is opened?
If the Gendex Scanner does not initialize when the software is opened, first, ensure the scanner is turned on and the green power indicator light is on. If not, switch on the scanner. Next, verify that the lid on the carousel well is closed. Check the USB 2.0 cable between the scanner and computer to ensure it is not loose or defective; reconnect it or swap with a known good cable. If the computer doesn't recognize the scanner, turn off the scanner and reinstall the systems software driver, then turn the unit on.
General| Connectivity | USB |
|---|---|
| Sensor Size | 0, 1, 2, 3, 4 |
| Imaging Technology | Phosphor Storage Plates |
| Dimensions | 30 cm (H) x 23 cm (W) x 36 cm (D) |
| Weight | 12 kg |
| Sensor Type | Phosphor Plate |
| Focal Spot Size | Not applicable |
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