To Next PageTo Next PageWhat to do if after scanning no image appears on the monitor of Gendex Scanner?
If, after scanning with your Gendex Scanner, no image appears on the monitor, ensure that the exposed imaging plate is properly mounted for scanning. Also, check that the imaging plate is mounted with the white or blue surface visible. If mounted incorrectly, turn the plate around and rescan. Ensure that imaging plates were not erased prior to scanning.
Why Gendex Scanner does not initialize when the software is opened?
If the Gendex Scanner does not initialize when the software is opened, first, ensure the scanner is turned on and the green power indicator light is on. If not, switch on the scanner. Next, verify that the lid on the carousel well is closed. Check the USB 2.0 cable between the scanner and computer to ensure it is not loose or defective; reconnect it or swap with a known good cable. If the computer doesn't recognize the scanner, turn off the scanner and reinstall the systems software driver, then turn the unit on.
How to unlock the lid of Gendex Scanner?
If you find that the lid of your Gendex Scanner is locked, and the system is scanning, wait for scanning to end before attempting to open the lid. Do not override the locking mechanism during scanning. If there is a power failure or lack of power, unplug the scanner from the power source, then slide a thin tool or credit card into the gap between the lid and the scanner housing to depress the lock. You can then remove the carousel.
Why image from Gendex Scanner contains ghost images or shadows?
If your Gendex Scanner image contains ghost images or shadows, it might be because the imaging plate was not completely erased. Try increasing the amount of time used to erase plates or increase the intensity of the light source. To test if an imaging plate is completely erased, mount an erased plate on a carousel and scan it; if no image is obtained, your procedure is effective. Also, ensure the imaging plates are inserted properly into the barrier envelope and the proper orientation to the X-ray source is maintained. Do not store imaging plates in barrier envelopes for more than one week. Do not leave exposed imaging plates in well-lit areas, and transfer them from their protective barriers to the scanner as quickly as possible using the Dark Box (within one hour of exposure).
Why image from Gendex Scanner shows artifacts?
If the image from your Gendex Scanner shows artifacts, it could be due to a dirty or scratched imaging plate surface. Clean the imaging plate. If the plate is scratched or stained, do not use the plate again. Static discharge from removing the imaging plate from the panoramic cassette too quickly can also cause artifacts, so clean the imaging plate with anhydrous isopropyl alcohol and remove it from the cassette more slowly. Ensure the barrier envelopes are sealed properly after removing the adhesive strip. Practice loading erased imaging plates until you become familiar with the loading procedure. Replace broken clips, if extraoral plates don't stay on the carousel during scanning.
How to fix no power and no green light on Gendex Scanner?
If there is no power and no green light on your Gendex Scanner, check the power cord at the outlet and the connection on the back of the scanner. Turn on the scanner, then turn on the computer and monitor. Ensure that the outlet is grounded and has power.
What to do if image from Gendex Scanner is too dark?
If the image from your Gendex Scanner is too dark, adjust brightness with software. If this is not possible, retake image at lower exposure.
What to do if my Gendex Dental equipment scanner does not initialize when the software is opened?
If your Gendex Dental equipment scanner doesn't initialize when you open the software, there could be several reasons: * The scanner might not be turned on. If the green power light is off, turn on the scanner. * The lid on the carousel well might be open. Close the lid. * The USB 2.0 cable connecting the scanner and computer might be loose or defective. Reconnect the cable, check for tightness, and try swapping it with a known good cable. * The computer may not recognize the scanner, or the scanner hasn't been added to the Device Manager. Turn off the scanner and reinstall the system software driver, then turn the unit back on. * There might be a hardware problem with the scanner.
What to do if after scanning no image appears on the monitor of Gendex Dental equipment?
If, after scanning with your Gendex Dental equipment, no image appears on the monitor, consider these possible causes: * Ensure that the exposed imaging plate is properly mounted for scanning. * The imaging plate might be mounted backwards on the carousel. Mount the imaging plates with the white or blue surface visible and rescan. * The imaging plate may have been erased before scanning. Make sure imaging plates are mounted under low light conditions.
What to do if the lid of my Gendex Dental equipment is locked?
If the lid of your Gendex Dental equipment is locked, it could be due to the following reasons: * The system is currently scanning. Wait for the scanning process to complete before attempting to open the lid. Avoid overriding the locking mechanism during scanning. * There is a power failure or lack of power. Unplug the scanner, then slide a thin tool or credit card into the gap between the lid and the scanner housing to depress the lock. After that, you can remove the carousel.
General| Connectivity | USB |
|---|---|
| Sensor Size | 0, 1, 2, 3, 4 |
| Imaging Technology | Phosphor Storage Plates |
| Dimensions | 30 cm (H) x 23 cm (W) x 36 cm (D) |
| Weight | 12 kg |
| Sensor Type | Phosphor Plate |
| Focal Spot Size | Not applicable |
