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globalpayments A920 - Return transactions; Processing a return transaction

globalpayments A920
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10. Enter the Expiry Date and tap Confirm.
11. Enter the address and postal code or leave blank and tap Confirm to
bypass.
12. Enter “CVC2” (if enabled) and tap Confirm.
13. Terminal communicates with Global Payments.
14. Once the transaction is complete, the merchant copy of the receipt is
printed.
15. Device prompts “Please tear receipt. Print customer receipt?”. Tap
Cancel or OK” to print customer copy.
POSTAUTH (Pre-Auth Completion) – Complete Pre-Auth transaction to
the final amount:
1. Enter password and tap Enter.
2. Tap the PostAuth transaction icon on the Main Menu screen.
3. Enter Original Trans No. and tap Confirm.
4. Terminal displays transaction details. Scroll down to and tap Confirm.
5. Enter Amount and tap Confirm.
6. Enter Tip amount (if enabled) and tap Confirm.
7. Enter Invoice No. (if enabled) and tap Confirm.
8. Enter Server ID (if enabled) and tap Confirm.
9. Terminal communicates with Global Payments.
10. Once the transaction is complete, the merchant copy of the receipt is
printed.
11. Device prompts “Please tear receipt. Print customer receipt?”. Tap
Cancel or OK” to print customer copy.
NOTE:
Pre-Auth will not settle transactions. Completion will settle
transactions.
NOTE:
The terminal only allows a maximum of 2 incremental auths added on
the original pre-auth transaction. Only one is required to complete both
pre-auth and incremental auths.
Return transactions
Use the Return transaction to credit a cardholder.
1. Tap the Return transaction icon on the Main Menu screen.
2. Device displays Sub Trans Types. Tap either By CardNum or RefNo.
Please note that only credit cards can process refunds by ref number.
3. If CardNum is selected, proceed to the next step.
4. Enter your password and tap Enter.
5. Enter the return amount, tap Confirm.
6. Enter Invoice No. (if enabled) and tap Confirm.
7. Enter Server ID (if enabled) and tap Confirm.
8. The cardholder taps/inserts or swipes the credit card.
9. If the card is tapped, skip to step 20.
10. If the card is inserted,
11. Cardholder follows the prompts displayed on the terminal screen, skip
to step 20.
© 2022 Global Payments Inc. All Rights Reserved.
SM-212136-v1.1EN