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globalpayments A920 - User Manual

globalpayments A920
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Payments terminal
User Guide
Global Payments Smart
Terminal – A920
Introducing the sleek and powerful smart terminal
that does it all
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Summary

Introduction

General tips

Basic terminal operations

Before you begin

Describes the terminal as an electronic point-of-sale device for processing transactions.

Caution

Warning against using the terminal near water or in flammable environments.

Unpacking the box

Instructions for inspecting the shipping carton and its contents for damage.

Terminal ON;OFF

Turning off the device

Steps to turn off the device using the power button and selecting options.

Battery management

Charging instructions

Battery status display

Displaying battery level

Instructions to show battery percentage on the status bar via Settings.

Terminal hardware description

Hardware components

Lists and identifies the 10 hardware components of the PAX A920 terminal.

Menu screens and virtual keypad

Header and condition icons

Functions (FUNC) Menu

FUNC Menu Options Overview

Lists and briefly describes key functions available in the FUNC menu, including Settings, Reports, History, and more.

User Access Management

User Password Management

Instructions for changing the default user password on the terminal.

Transaction Password Protection

Steps to password protect specific transaction types for security.

Clerk; Server ID Setup

Guide to setting up Clerk/Server IDs and enabling the prompt.

Changing the terminal language

Language settings

Steps to change the terminal's display and printing language to English or French.

Adjust the volume

Volume control methods

Two methods to adjust the terminal's volume: using the volume button or via Settings.

Network communication

WiFi Set-Up

Instructions for setting up a WiFi connection on the terminal.

Accepting payment cards

Conducting a contactless transaction

Steps for processing a contactless payment by tapping the card.

To enable or change tip settings

Tip settings configuration

Instructions to enable or change tip settings, including input mode.

Sale transactions

Processing a sale transaction

Steps to process a standard sale transaction, including amount and invoice entry.

Pre-Auth and completion (credit only) transactions

AUTH (Pre-Auth) - Authorize the amount

Steps to authorize an amount for a pre-auth transaction.

Return transactions

Processing a return transaction

Steps to credit a cardholder by processing a return transaction.

Void sale

Cancelling a transaction

Steps to void a transaction before it is settled.

Performing a settlement (Closing the terminal)

Closing the batch

Procedure to perform a settlement and close the terminal batch.

Re-print

Reprinting receipts

Options to reprint the last transaction or search for specific transactions.

Demo mode

Entering demo mode

Steps to enable demo mode for familiarization and staff training.

Reports

Generating reports

Steps to generate Default, Current, and History reports.

Tip and EMV reports

Details on printing Tip reports and various EMV reports.

Semi-Integration configuration with ECR

Enable Semi-integration

Steps to enable semi-integration between the terminal and an ECR system.

Key beep and brightness

Enabling Key beep

Instructions to enable or disable the key beep sound through terminal settings.

Installation procedure

Terminal placement and environment

Guidelines for placing the terminal and required environmental conditions.

Replacing the paper roll

Paper roll replacement steps

Detailed steps for changing the thermal paper roll in the printer.

Paper roll specifications and care

Information on approved paper size, diameter, and storage recommendations.

Troubleshooting

Receipt paper issues

Solutions for paper jams and blank receipts.

Card reader problems

Troubleshooting steps when the card reader fails to read cards.

Terminal not working

Steps to resolve issues when the terminal does not power on or function correctly.

Cleaning

Cleaning instructions

Safe procedures for cleaning the terminal, including unplugging power.

Terminal specifications

Hardware specifications

Details on memory, processor, card reader, display, printer, and camera specs.

Connectivity and physical attributes

Information on connectivity options, communication parts, battery, and physical dimensions.

Service and support

Contacting customer care

Information on how to contact Global Payments Customer Care for service and support.

Returning a terminal for service

Guidelines for returning defective terminals for service or replacement.

globalpayments A920 Specifications

System Memory IconSystem Memory
RAM1 GB
Flash memory8 GB
Micro SD Card supportup to 32 GB
Processor IconProcessor
processor typeAMR Cortex A7
processor speed1.1GHz
processor cores4 core
Card Reader IconCard Reader
magnetic card reader lifespan500K lifespan
smart card reader standardEMV Level 1
contactless reader standardEMV Level 1 compliant
Display IconDisplay
display size5 inches
display resolution720 x 1280
display typeIPS Touchscreen
Camera IconCamera
front camera resolution0.3 MP
rear camera resolution5 MP
rear camera focus typeAuto focus
Battery IconBattery
battery voltage3.7V
battery capacity5250 mAh
battery typeLi-Ion
Weight and Dimensions IconWeight and Dimensions
length6.92 inches
width3.07 inches
height2.24 inches
weight11.3 oz