Page 14
Troubleshooting
ISSUE CAUSE SOLUTION
Grill not working Power supply Check power source
Power switch has not been turned
on
Check that the unit is correctly
plugged in and turned on
Plug/cord, set or external wiring is
damaged
Call for service
Internal wiring fault Call for service
Indicator light is on, but unit is not
heating up
Faulty elements Call for service
Operation of thermostat
All thermostats are not turned on
Ensure thermostat is set correctly
and ensure that dial is not
spinning on the thermostat, giving
the wrong reading
Faulty thermostat Call for service
Indicator light is not on, but the
unit IS heating up
The indicator bulb has burned out Call for service. Replace the
indicator light
Cooking surface is heating up
slowly
Carbon build up Ensure that the plates are clean
and free from carbon build up/
debris
Thermostat setting Ensure thermostat is set correctly
and ensure that dial is not
spinning on the thermostat, giving
the wrong reading
Faulty elements Call for service
Food sticking Carbon build up Ensure that the plates are clean
and free from carbon build up/
debris
Not seasoned Season grill, see Operation
section
LED Display is not lighting up
(For 14'' models only)
Thermostat is in the ‘Off’ position/
not turned on
Turn the temperature dial to a
temperature setting to turn on the
grill
No power to the unit Check power source
Internal wiring fault Call for service
Timers not functioning
(For 14'' models only)
Timers are not programmed
(blinking 00:00 on LED display)
Program timers 1-4. Then select
from timers 1-4 and their preset
times and press Start.
Internal wiring fault Call for service
If problems persist and the assigned solution does not remedy the issue, please call Globe’s Service
Department at: 866-260-0522.
To Next Page
Loading...
Need help?
General
