Warranty conditions
Since 01/01/2012 you have been entitle to a warranty period of two years. The 24 month
warranty period for batteries is limited to 500 charging cycles and ensures a residual
capacity of at least 80% of the rated capacity within the warranty period. This period
begins when the GRACE ONE is handed over by your dealer, who is also the person to
contact in case of a warranty claim.
Please store the transfer protocol and the invoice or proof of purchase respectively in a
safe place even after expiry of the warranty period.
You are entitled to make a warranty claim under the following conditions:
- if there is a manufacturing, material or information error,
- If the claimed damage already existed at the time of delivery,
- if the alteration of the product was not caused by wear due to its function or
ageing
- if the damage was not caused by violation of the intended use (use in compliance
with the regulations, page 81.)
The following items are excluded from the warranty.
- All wearing parts in accordance with the itemized list of wearing parts on pages
73-74, unless there is a manufacturing or material error,
- damage that came about due to failure to use the bike in compliance with the
regulations or force majeure,
- damage that came about due to competitive use,
- damage that came about due to improper repair tools and insufficient care,
- repairs that were made with by means of used parts and
- damage that originated from the subsequent addition of non-standard equipment
and technical modifications
To Next Page
Loading...