What to do if the gears on my Grace Bicycle shift from second to first gear by themselves?
If the gears are shifting from second to first gear on their own, the shift cable is likely too slack. Increase the tension of the shift cable on the shifter. If the problem continues, consult a specialist dealer.
What to do if the front- or rear wheel of my Grace EASY cannot be fitted?
If the front or rear wheel cannot be fitted, it's likely because the gap between the brake pads is narrower than the brake disk's thickness. Carefully press apart the brake pads using the yellow transport safety. When the wheel is not installed, always clamp the yellow transport safety between the brake pads.
What should I do if my Grace EASY displays an error code?
If the display unit shows an error code, it indicates a fault in the drive system. Note the error code and consult a specialist workshop. The error code will help them diagnose and fix the issue.
Why is the charge level indicator on my Grace Bicycle display unreliable?
If the charge level indicator is unreliable, it may be that frequent battery discharging and charging has desynchronized the indicator with the battery's actual charge level. To recalibrate, fully discharge the battery approximately every 30 cycles.
What causes poor braking performance on my Grace Bicycle?
Poor braking performance with an undefined pressure point suggests there is air in the braking system or a leak. Have a specialist workshop vent the braking system.
What causes metallic noises and harsh braking on my Grace EASY Bicycle?
Metallic noises and harsh braking indicate that the brake pads have worn below the minimum level, causing the brake pad carriers to grind against the disk brake. Have a specialist workshop replace the brake pads and, if necessary, the brake disks immediately.
Why does the charge level indicator on my Grace Bicycle display not show 'full' after a complete charge?
If the charge level indicator doesn't display 'full' after a complete charge, the battery might be too hot due to ambient temperatures. Allow the battery to cool down and repeat the charge procedure. Also, observe the additional instructions on charging the battery.
What to do if the gears on my Grace EASY Bicycle cannot shift into third gear?
If the gears won't shift into third gear, the shift cable is likely too slack. Increase the tension of the shift cable on the shifter. If the problem continues, consult a specialist dealer.
What causes grinding noises from the brakes of my Grace Bicycle while riding?
Grinding noises from the brakes while riding can be due to dirt on the brake disk or brake pads, or the brake calliper not being aligned correctly. Try braking several times to remove dirt. If the noise persists, have a specialist workshop align the brake calliper.
What to do if the drive system of my Grace Bicycle does not switch on?
If the drive system doesn't switch on, first, check the battery's charge status and charge if necessary. If that's not the issue, remove the battery and re-insert it, ensuring the lock cylinder is fully latched. Also, check the electrical connections on the handlebars and motor. If problems persist, consult a specialist dealer.
General| Category | E-Bike |
|---|---|
| Motor | 250W |
| Battery | 36V |
| Frame Material | Aluminum |
| Brakes | Hydraulic Disc |
| Gears | 7-speed |
| Wheel Size | 26 inches |
| Brake Type | Disc |
| Suspension | Front Suspension |
| Weight | 22 kg |
Ensure lock cylinder latches to prevent battery falling out.
Use supplied charger, avoid wet/damaged cables, operate within temp limits.
Using non-supplied chargers risks overheating or explosion.
Avoid full discharge (fire hazard); adhere to temperature limits; stop use if hot/odorous.
Undo hex socket to adjust height for proper leg extension.
Adjust lever position for comfortable reach with outstretched arms.
Lever reaching handlebars reduces braking force and increases distance.
Check tyre pressure, valves, and ensure type-approved tyres with reflectors.
Inspect wheels for damage, tread depth, concentricity, and check for unusual noises.
Ensure battery lock cylinder is latched to prevent dislodging during ride.
Check belt alignment, tension, and verify belt guide functionality.
Ensure stable pressure point, check lever range, and monitor brake component heat.
Inspect discs for wear/dirt, calipers for leaks, and cables for kinks.
Check pad wear; run in new pads via acceleration/braking cycles.
Check tightening of wheels, grips, brake levers, saddle/post for security.
Sensors optimize support; keep magnets away from bearings to prevent malfunction.
Unit displays data; operate only when traffic permits to avoid distraction.
System activates with pedaling; deactivates at max speed or when pedaling stops.
Improper handling of electronic components risks faults, reliability, and safety.
Assistance provided when pedaling; switch off on slippery surfaces.
Generator mode brakes rear wheel via motor; risk on slippery surfaces.
Check battery symbol and socket LED ring for charge status.
LED ring shows charge: Green (100-85%), Orange (85-25%), Red (<25%).
Maintenance-free belt; carbon fibres sensitive to impact; handle with care to prevent tearing.
Sprockets can freeze, causing belt slip/damage on ice/snow/mud.
Powerful brakes; assistance stops when front brake applied or pedaling ceases.
Motor brakes rear wheel for energy recuperation; reduced effectiveness on wet roads.
Brake simultaneously, shift weight back; avoid continuous braking to prevent overheating.
Check tyre pressure (6 bar max), use measuring device; temperature affects pressure.
Stop use if fork damaged; seek dealer for inspection/repair.
Secure fork dropouts and rear wheel on carrier to prevent damage or rupture.
Covers pre-ride, 300-500km, and annual/2000km dealer checks.
Brake piston caution, use safety device; details removal/installation steps.
Undo axle, remove wheel, insert safety; position wheel, ensure alignment, tighten axle.
Remove battery, note brake piston caution, remove wheel, insert safety.
Position wheel, connect cables, tighten axle nuts, re-adjust gears.
Adjust cable slackness/tightness for third gear; test by shifting through gears.
Correct tension vital; low tension causes slip, high tension damages bearings.
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