9
Service & Warranty
Obtaining Warranty Service
Warranty service must be obtained:
• WITHIN a reasonable time after the discovery
of a defect, and
• BEFORE the applicable warranty period expires.
To help your dealer provide you the best level of service,
please do the following:
Call ahead
It is best to have your service performed several weeks before
you plan to use your RV. Your dealer may need some time to
get you in their schedule. Most service departments are the
busiest on Mondays, Fridays and before holidays.
Be prepared
Keep your warranty and service history paperwork available.
Past repairs and maintenance records may help the service
technician diagnose a current issue.
Make a list
Provide the dealer a prioritized list of all repairs needed. If you
need your RV returned by a specific date, discuss this with the
dealer’s service management. A second appointment may be
required to complete lower priority list items or if parts need
to be ordered.
While waiting
If possible, drop o your RV. Usually, customers cannot watch
as repair work is performed. A shop's insurance may even
require that customers not be allowed in the service area.
Inspect the work performed
Inspect all repairs thoroughly. Notify the dealer’s service
manager of any dissatisfaction right away.
• If you cannot immediately return your RV for repair,
make an appointment to return as soon as possible.
• If a problem re-occurs after leaving the dealership,
contact the dealer’s service manager and Grand Design
RV Customer Support, to quickly resolve the issue.
Please have the
following available
when you call:
1. Your name, location and
phone number where
you can be reached
2. Your RV's 17-digit VIN
3. Date of purchase
4. Contact information for
the RV repair facility or
dealer
5. Detailed description of
the concern
6. If applicable, the
component description,
serial and model
numbers
Promptly report
any issue with an
RV repair to the
management where
the work was done. All
repair businesses require
notification of problems
within a specified time limit.
Please familiarize yourself
with the RV dealer or repair
center’s policies.
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